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Not sure if this is the article you referred to in your post, but I  found this  which may/may not related to your software activation experience:    https://ttlc.intuit.com/turbotax-support/en-us/help-article/install-products/turbotax-2019-turbotax-2020-requests-license-every/L77v5robh_US_en_US  

If you need to enter a W-2, here's a shortcut.  It will take you to the W-2 wages interview.  If you have already entered one previously, it will take you to the W-2 Summary screen. If you need to add another one there, there is a link to add one.   With your return open go to the top right corner and click on the search icon (magnifying glass.) In the search box enter the term W-2 and click the small adjacent magnifying glass in the search line. You should then see a blue link Jump to W-2.  Click that.

This is a bug in the TurboTax interview. I have reported it to TurboTax. Here's how you can work around the bug to get the partial exclusion. Run Smart Check. You will get an error on the Home Sale Worksheet about "Due to Health/Work." Select Yes. Repeat for your spouse if you are filing jointly. Run Smart Check again and you will get two more errors, for the number of months that you owned the home and the number of months that you used it as your main home. Enter the number of months for each question. TurboTax will then give you the partial exclusion. Keep running Smart Check until you don't get any more errors.  

If you are referring to a 6-digit code to verify your email address that some people need when efiling and didn't get it, then be sure to look in your email's junk/spam folders in case it ended up there.  If not there, the next step would be to look in your Intuit Account settings (steps below) to see if the email on file is correct for you.   While there in your account settings you can make a correction or change it, if necessary, and may be able to even verify it there.       You can go to your settings in your Intuit account and change or verify your email address there if it's not verified. While logged into your account, go to the left menu column, and scroll way down to Intuit Account. Then once in the account choose tab Sign In & Security. See if your email address is correct.  If not, correct it.   Then notice if it has a tiny link beside it that says "not verified".  If so, click on that to verify. It may then send a link to your email instead of a code by which you can verify it. Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling. If after all that, you still can't resolve your issue, here's how to reach TurboTax Support during business hours.   FAQ: What is the TurboTax phone number? https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632   If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent: https://x.com/TeamTurboTax or https://www.facebook.com/turbotax