Looks like we've run into an error.

[Everyman]

Not sure if I should do this - the value displayed on the Environment Variables menu looks valid.  It shows:

C:\Users\myusername\AppData\Local\Temp

for TEMP, and the same for TMP.  Looks good to me

Turbotax seems to be the only application with an issue, and I'm not inclined to change something that might pop up as a problem elsewhere...  Some extra info on what is going on within Turbotax would be helpful and instill confidence.  Thanks.

[inkedtreasures]

I agree.  Shouldn't have to make changes in Windows for just one app.  I used a driver updater that I trusted not too long ago that downloaded the wrong driver for my RealTek audio and totally trashed all my audio.  I spent several hours trying to get it fixed and finally went into RealTek and downloaded the correct driver which instantly fixed it.  TT should be looking into this and fixing what ever is wrong.  And please do it soon!!

[MauraO]

I had the same issue when I tried to open the program yesterday. I uninstalled and reinstalled, then I called the TurboTax helpline, and spent an hour with an agent troubleshooting. I wound up uninstalling and reinstalling five times, and I still had the same issue.

This morning I found daryls50’s suggestion that Microsoft Visual C++ 2015-2022 was the issue.  I found the program in my apps, and after running repair, TurboTax opens.

Thank you!

[pgricks1]

After a day of frustration because I could not get TurboTax Premier to open, I found your post.  I tried your recommended fix and it worked like a charm.  Thanks for the information.

[oldultrarunner]

I had beem dealing with the same issue above. I purchased TT Premier on 1/3/2025 on Amazon. I downloaded the file from Amazon, (Windows). After downloading, I clicked on TT icon on my Dell Windows 10 PC. TurboTax opened and I started a return file, with just personal information, not yet having all my 1099's. My Windows is up date, Chrome is up to date. So when I clicked on the TT icon on 1/28, all TT tax did not open, got the "Looks like we've run into an error" message that other people seem to be having the same problem. 

I called Intuit Turbo Tax and reached an agent to help. She said she had never heard of this error before (the message does not give an error code). She had me sign into Glance so she could go into my PC and see from her side what the message said. She said she'd neve seen this before. For over 3 hrs, she had me try everything; we uninstalled TT tax 4 times and each time, the re-install never even asked for the activation/keycode. I asked if she could give me a new download with different activation/key code and she said she had asked the people she'd been talking to and hadn't gotten an ok to do this. At 5 pm, she said the people at TT said they were going to work on the issue in the evening and would call me in the morning.,

I waited until 10:30 a.m. on 1/29, and no call from TT. I finally called again, gave the new agent my case number: 1542202086  (which by the way, I'd gotten an email from TT 1/29 in the morning with case file closed!). She looked at it and then after waiting for 30 min, came back on. She worked with me and wanted me to do some of the same things we'd done the day before. She talked with TT and they said they discovered that the activation/keycode from Amazon was for a MAC computer, not Windows. I said, well, that download is for a PC/MAC and when you download the link, it asks which operating system you have Windows or MAC, there is no other activation code for Windows. She finally gave up after 3+ hrs on the phone and said "call Amazon". Basically TT has not done anthing to help with this issue. I called Amazon and talked to two people, they gave me a full refund of the purchase. So now, I'm fearful of buying TT Premier on Amazon again, not knowing if I'm still have the same problem as with initial purchase.

Feeling like maybe I shouldn't buy TT anymore...I've been a user of TT for my taxes since 1993, but always bought the CD/DVD version. Never used the download before. TT cancelled buying with the CD/DVD, making everything a download.

[poodle97]

I was able to fix the issue using this method.

[kaj4]

What TT is causing this year is unbelievable and inexcusable. I'm a long time TT user also. I purchased from Amazon this year. The problem is not with Amazon. I truly think the issue is with C++ working with TT. Might I assume that when TT stopped working for you, an updated had just been applied? Even if things were working I'm hearing TT updates are causing problems with C++. Glad you got your money back. If you want to avoid what could be continual repairs on C++, look for another tax software. 

[inkedtreasures]

It is definitely not Amazon.  I got mine from a Membership Club and I'm having the same problems.  There is no way they are goig to give my money back since I don't have the receipt for it and I can't print it off their website.  I'm trying to run TT Deluxe Federal + State.

I have done all the repairs to the C++ and installed and uninstalled many times and it still isn't working.  I'm running Win 10 and have had no updates on it lately.  They keep pushing me to upgrade but I don't want to do it until I get this problem fixed so I can get my taxes done first.  I can't beliee that TT is brushing us off like this.  I have been a customer for many, many years......back into the late 80s when we saw an H&R Block person that screwed up our taxes and I had to re-do them.  Had CD-Roms then and I would always get that version until I was pushed into downloading.  Never, ever had this kind of problem until now.

[oldultrarunner]

I really didn't want to order a different software, as I'd seen the reviews of H&R Block and others were not all that good. My son always does his on TT but he does the online. I had couple of friends who said they had done online TT (not streaming) and ran into problems last year and this year. What I did do was go into Programs and Features, and found those two 2015-2022 Visual C++ files and right clicked and repair then restart. 

So I bit the bullet, went back onto Amazon, and purchased TT Premier again (only this time it was only $64 as opposed to $85 when I bought it Jan3). So I downloaded the file from installturbotax.com with new file I bought today on Amazon. Interesetingly, the new purchase never even asked for the activation code on my Amazon purchase, when I downloaded it. I do not know if my going into Programs & Features to repair the 2 C++ files had anything to do with TT working since it had initially worked first time on 1/3. So what I did this time, was going into my Power & Sleep settings, clicked on Never for turning off the screensaver and Sleep. That way TT has stayed on. Doing that mainly because I want to import all my financial data for my return from Fidelity and the import will be available on 1/31. So leaving computer on with TT on all night and will work it in the morning. I'm not getting out of TT this time until I've finished the Fed/State returns, and filed Fed and State, and then printed off my return. Then, I'll go out of TT...and see if I can get back in. If I can't...screw it..I'll have filed the return.

[mrspigel]

After Spending three hours on the phone with TT, trying new windows updates, reloads of TT etc, I was told to get a refund and try another product when I tried to have the problem escalated. 

I then read the post to repair a Microsoft file by taxuser18 and tried this fix - and it worked!

Thank you for the simplicity of your post taxuser18.

[ganovim1]

I have a different problem after I login and enter my username and password it takes back to login again

 i have no problem logging in online only on the desktop any ideas anyone?

[Lineka]

I'm receiving this same error " Looks like we've run into an error. We recommend you revisit the last topic you were working on to make sure all your info's correct" while attempting to enter personal taxes on vehicles.  It will not allow me to enter the numbers, so this is very frustrating as everything else seems to be working fine.  Everything I've entered is correct.

[Valeriez]

I was on the phone with tech support for 4 hours.  Still cannot access turbo tax.  I repurchased turbo tax per the tech's request and asked for a refund for the prior license.   The refund has been denied.  Absolutely unbelievable!!

The tech was great, but I have some issues with Intuit at the moment.  I will be looking into other tax software in the future.  But for this year I want a refund and my newly purchased software to work!

I have used turbo tax for at least 8 years and this is the worst experience I have ever had.

[Valeriez]

I was on the phone for 4 hours with tech support.  The tech was nice enough, but I still to not have a resolution.

I cannot access the software.  The tech convinced me to repurchase the software and apply for a refund for the first purchase, maybe the license is corrupted.  Well, I was denied a refund for the first purchase and now I have bought it again and cannot access the software.

I hope it will be resolved.  

This may be my last year using turbo tax even though I've used it for years.  There is other tax software on the market.  Intuit is the worst!!

[inkedtreasures]

His answer doesn't apply, at least to me and many others.  I have never been able to open the software to the point that I can even enter the license number.  I get it downloaded and "successfully" installed.  But then when I try to open the software I just get the error.  I can never get past that point.