I had beem dealing with the same issue above. I purchased TT Premier on 1/3/2025 on Amazon. I downloaded the file from Amazon, (Windows). After downloading, I clicked on TT icon on my Dell Windows 10 PC. TurboTax opened and I started a return file, with just personal information, not yet having all my 1099's. My Windows is up date, Chrome is up to date. So when I clicked on the TT icon on 1/28, all TT tax did not open, got the "Looks like we've run into an error" message that other people seem to be having the same problem.
I called Intuit Turbo Tax and reached an agent to help. She said she had never heard of this error before (the message does not give an error code). She had me sign into Glance so she could go into my PC and see from her side what the message said. She said she'd neve seen this before. For over 3 hrs, she had me try everything; we uninstalled TT tax 4 times and each time, the re-install never even asked for the activation/keycode. I asked if she could give me a new download with different activation/key code and she said she had asked the people she'd been talking to and hadn't gotten an ok to do this. At 5 pm, she said the people at TT said they were going to work on the issue in the evening and would call me in the morning.,
I waited until 10:30 a.m. on 1/29, and no call from TT. I finally called again, gave the new agent my case number: 1542202086 (which by the way, I'd gotten an email from TT 1/29 in the morning with case file closed!). She looked at it and then after waiting for 30 min, came back on. She worked with me and wanted me to do some of the same things we'd done the day before. She talked with TT and they said they discovered that the activation/keycode from Amazon was for a MAC computer, not Windows. I said, well, that download is for a PC/MAC and when you download the link, it asks which operating system you have Windows or MAC, there is no other activation code for Windows. She finally gave up after 3+ hrs on the phone and said "call Amazon". Basically TT has not done anthing to help with this issue. I called Amazon and talked to two people, they gave me a full refund of the purchase. So now, I'm fearful of buying TT Premier on Amazon again, not knowing if I'm still have the same problem as with initial purchase.
Feeling like maybe I shouldn't buy TT anymore...I've been a user of TT for my taxes since 1993, but always bought the CD/DVD version. Never used the download before. TT cancelled buying with the CD/DVD, making everything a download.
