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Level 2

Why was my refund advance denied. I met all of the qualifications.

I applied for the refund advance and according to the listed qualifications, I currently meet them all. My refund was for almost $3000, just 1 W2, and 3 dependents. I don't understand why the system is not set up to at least give you a reason for denial or let you know which qualifications you did not meet. I have been using TurboTax since 2015 with no problems with any of my returns. Has has this happened to anyone else or can anyone shed some light on the reasons why they deny you when you meet the qualifications?

19 Replies
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Level 15

Why was my refund advance denied. I met all of the qualifications.

What if I don't qualify for Refund Advance?

If you don't qualify, you'll receive an email confirming you won’t receive a Refund Advance. It will include information about why you were not eligible for a Refund Advance. Your federal refund (minus any other agreed upon fees) will be loaded onto a Turbo Visa Debit Card.1

 

Why wasn't I approved for a Refund Advance?

Unfortunately, you did not meet the qualification criteria for the Refund Advance. First Century Bank NA will send you an email explaining why you weren’t eligible for the Refund Advance.

If you didn't pre-qualify for Refund Advance, it may be because:

  • Your federal refund was not $500 or more.
  • You did not agree to all the Refund Advance terms and conditions.
  • You owed the U.S. Government or your State.
  • You had debt enforced by a State such as, but not limited to, child support obligations, past student loans, tax liens, and any other payments owed to a Federal or State agency.
  • You did not pass the lender’s final evaluation. Subject to review of third-party information.
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Returning Member

Why was my refund advance denied. I met all of the qualifications.

How did you find out you were denied?

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Expert Alumni

Why was my refund advance denied. I met all of the qualifications.

The refund advance program is run through First Century Bank, a partner site, and they are responsible for determining if you qualify. https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333

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Level 2

Why was my refund advance denied. I met all of the qualifications.

After I selected it and clicked the necessary boxes confirming I agreed to everything it tells you its going to submit your info and it came back that I did not qualify. 

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Expert Alumni

Why was my refund advance denied. I met all of the qualifications.

If you don't qualify, you'll receive an email confirming you won’t receive a Refund Advance. It will include information about why you were not eligible for a Refund Advance. Your federal refund (minus any other agreed upon fees) will be loaded onto a Turbo Visa Debit Card. For more detailed information, please click here

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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Level 2

Why was my refund advance denied. I met all of the qualifications.

I didnt get an email or any type of explanation. Check spam folders also. Nothing. Just left in the dark.

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Expert Alumni

Why was my refund advance denied. I met all of the qualifications.

 First Century Bank NA will send you an email explaining why you weren’t eligible for the Refund Advance.

 

If you didn't qualify for Refund Advance, it may be because:

  • Your federal refund was not $500 or more.
  • You did not agree to all the Refund Advance terms and conditions.
  • You owed the U.S. Government or your State.
  • You had debt enforced by a State such as, but not limited to, child support obligations, past student loans, tax liens, and any other payments owed to a Federal or State agency.
  • You did not pass the lender’s final evaluation. Subject to review of third-party information.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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New Member

Why was my refund advance denied. I met all of the qualifications.

If one more person says that they're going to send an email saying why you are denied I'm going to flip out!! I met all the criteria, waited to see if I pre-qualified and was told I didn't qualify. Didn't receive ANY email from ANYONE saying why. Soooo irritated!

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Level 2

Why was my refund advance denied. I met all of the qualifications.

Yes!!! Same here!!! All I keep getting are these scripted copy and paste answers that are no help. Fact of the matter is YOU DO NO GET AND EMAIL and you are left wondering even after meeting the criteria. 

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Expert Alumni

Why was my refund advance denied. I met all of the qualifications.

Please see an answer posted above by EbonyL122824

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Level 2

Why was my refund advance denied. I met all of the qualifications.

I filed my federal January 15 and applied for the advance Jan 15 and got denied. Why am I just now receiving an email that they mailed me the debit card? 2/20/2020?? They just now mailing it!

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Returning Member

Why was my refund advance denied. I met all of the qualifications.

I got the same exact email..and it worry's me because when I first filed, I tried to do refund advance and I did not qualify, so I changed my method to direct deposit and put all my bank account info in. Now its telling me that my card is on the way, and my refund will be put on there after any "fees". Also there are probably fee's to using the card, which I don't want. I shouldn't have to pay 5 dollars in fee's because I'm not using an "approved" atm to take MY money out, from your crappy card that you decided to mail to me even though I didn't qualify or want it.

 

Smells like a hunk of junk to me..

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Level 2

Why was my refund advance denied. I met all of the qualifications.

That's weird. Did you request to have your refund issued on the card after you were denied? If not why are they sending you a card?

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Level 2

Why was my refund advance denied. I met all of the qualifications.

I put my direct deposit info also. I just rechecked..