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How to allow a support professional to view my screen

 
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15 Replies
cfrunz
New Member

How to allow a support professional to view my screen

HELP
Abi
New Member

How to allow a support professional to view my screen

Hi there, if you'd like to share your screen with a Customer Care professional, please take a look at this link: https://support.turbotax.intuit.com/livelook/.

I hope that helps; please let me know if you need any more assistance!

Take care, 

Abi.

4go79
New Member

How to allow a support professional to view my screen

Hey abi it didn't work. I want to video chat with a turbo tax employee. Can you help me again

How to allow a support professional to view my screen

Does not work for me either
frbrmg29
New Member

How to allow a support professional to view my screen

Unbelievably efficient and pleasant.  After two days trying myself, I tried this and tech was amazing.  Thanks James and TurboTax.  Mrgrt29

How to allow a support professional to view my screen

Screen share 

AkinaLO
Intuit Alumni

How to allow a support professional to view my screen

Livelook is our product that enables a TurboTax agent to view your screen. Here's how to activate it. https://support.turbotax.intuit.com/livelook/.

@Mytaxreturn9699

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How to allow a support professional to view my screen

Yes

How to allow a support professional to view my screen

Huvww

Cass0317
Intuit Alumni

How to allow a support professional to view my screen

By clicking OK to the message that an Expert would like to activate Advanced Co Browsing, you agree to allow the TurboTax Support Agent to view your computer's screen remotely until either you or the Agent chooses to end the session.

As posted above by Abi, please see the link below on how to share your screen with a Support Professional

How to Allow a Support Professional to View Your Screen

How to allow a support professional to view my screen

  • Need help rejected
SForrestLO
Intuit Alumni

How to allow a support professional to view my screen

@Insainshane1

 

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your rejection and how to fix it. If you did not receive an email then sign in to TurboTax, select Fix my return, and you will see your reject code and explanation. How do I fix a rejected return?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Jakey75
New Member

How to allow a support professional to view my screen

All ready talking

 

How to allow a support professional to view my screen

I want support

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