How to allow a support professional to view my screen

[cfrunz]

HELP

[Abi]

Hi there, if you'd like to share your screen with a Customer Care professional, please take a look at this link: https://support.turbotax.intuit.com/livelook/.

I hope that helps; please let me know if you need any more assistance!

Take care, 

Abi.

[4go79]

Hey abi it didn't work. I want to video chat with a turbo tax employee. Can you help me again

[hannaehunter]

Does not work for me either

[frbrmg29]

Unbelievably efficient and pleasant.  After two days trying myself, I tried this and tech was amazing.  Thanks James and TurboTax.  Mrgrt29

[Mytaxreturn9699]

Screen share 

[AkinaLO]

Livelook is our product that enables a TurboTax agent to view your screen. Here's how to activate it. https://support.turbotax.intuit.com/livelook/.

@Mytaxreturn9699

[teamduncan123]

Yes

[Ashleytab1]

Huvww

[Cass0317]

By clicking OK to the message that an Expert would like to activate Advanced Co Browsing, you agree to allow the TurboTax Support Agent to view your computer's screen remotely until either you or the Agent chooses to end the session.

As posted above by Abi, please see the link below on how to share your screen with a Support Professional

How to Allow a Support Professional to View Your Screen

[Insainshane1]

• Need help rejected

[SForrestLO]

@Insainshane1

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your rejection and how to fix it. If you did not receive an email then sign in to TurboTax, select Fix my return, and you will see your reject code and explanation. How do I fix a rejected return?

[Jakey75]

All ready talking

[Beverly Schweers]

I want support