Hi there, if you'd like to share your screen with a Customer Care professional, please take a look at this link: https://support.turbotax.intuit.com/livelook/.
I hope that helps; please let me know if you need any more assistance!
By clicking OK to the message that an Expert would like to activate Advanced Co Browsing, you agree to allow the TurboTax Support Agent to view your computer's screen remotely until either you or the Agent chooses to end the session.
As posted above by Abi, please see the link below on how to share your screen with a Support Professional
Look for an ACTION NEEDED! email from email@example.com. It will give you a brief explanation of your rejection and how to fix it. If you did not receive an email then sign in to TurboTax, select Fix my return, and you will see your reject code and explanation. How do I fix a rejected return?
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