Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

[Ninja29]

Let’s file a class action.  There are enough of us that have been scammed. 

[Ninja29]

My refund is over $700 short.  Let’s file a class action law suit. There are enough us to make a class.

[Ninja29]

TurboTax, you also scammed me over $700 on my tax return.  The difference with me is that I am in law. I’ll be contacting the BBB, DA’s office and organizing a class action! 

[xmasbaby0]

@Ninja29 You may need to re-read some of the information in this thread.   Once you file your tax return and it has been accepted by the IRS, TurboTax is done.   The IRS does not provide TT with any information regarding the processing of your return or your refund.    It is up to you to track your own refund on the IRS refund site.   If you received a lower refund than you expected, then you have to sort that out with the IRS or with the third party bank that is involved if you chose to pay your TurboTax fees from your federal refund.

There is nothing in your posts here to indicate whether you have received a letter from the IRS about your reduced refund, or whether you have checked the IRS site for information, nor have you mentioned contacting the third party bank.

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

[josy_uwu]

I think this is a start. I’d like to know what the first step is 

[xmasbaby0]

@josy_uwu      First----check on the IRS refund site to see what the IRS shows as the refund issued to you.   When the IRS reduces your refund, it takes several weeks from the time you receive your refund to the time you receive a letter in the mail from them explaining the change.   But you can sometimes see information on the refund site that will at least tell you if the change came from the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

If the IRS reduced your refund, then your issue is with the IRS.   If the IRS did not reduce your refund, but the amount you received is less than the IRS says they sent, then your next suspect may be the third party bank that handles refund processing----IF---you chose to pay your TurboTax fees from your refund.

[abbyruger]

recieved 80.96 from tpg but should haved recieved216

[mesquitebean]

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@ abbyruger wrote:

recieved 80.96 from tpg but should haved recieved216

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If you're also getting a state refund, it comes separately in another deposit.

What's the refund amount shown on your Federal Form 1040, Line 35a?  Is it $216?   What TurboTax product level did you use?  Did you consider the TT product fees and the extra $40 ($45 in California) service fee for that "pay out of refund" deposit method?  i.e, if your Form 1040, Line 35a amount was $216, were your fees approx $90 plus a $40/45 service fee?

[Pkb0321]

Mine was short too , not sure how to correct it. Any suggestions?  

[RobertB4444]

If your refund was changed by the IRS then TurboTax won't have any information on that.  You will receive a notification in the mail that will explain any changes that were made to your return or you can check your IRS account to see if there were any changes made to your return here.

If your refund was changed because TurboTax fees were deducted from it those fees were told to you as you checked out at the time.  You can check your fees by using the tools at this link.

If neither of those answers your question you can contact TurboTax support here.

@Pkb0321 

[KCOOLEY62]

I am too missing 700 from my refund.so what can we do?

[DoninGA]

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@KCOOLEY62 wrote:

I am too missing 700 from my refund.so what can we do?

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[deirazz]

My refund was $1300 less than I was supposed to get. What can I do about this.

[xmasbaby0]

@deirazz

MY REFUND WAS LESS THAN I EXPECTED

https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than...

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. Next——check the IRS refund site https://www.irs.gov/refunds to see what the IRS says they issued for your refund.  Sometimes the IRS reduces your refund. If the IRS reduced your refund they will send you a letter in several weeks.

There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $40 or $45  in CA)

How can I see my TurboTax  fees?  

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 refund offset.

[Mali2]

Mine was short about 305