You didn't file my taxes, I want my money back please

[gooddayseatle]

TurboTax says they have no account under my name or password but they have my username

[gooddayseatle]

They say they don't have an account for me but they had my username

[VolvoGirl]

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

[BennysGrampy]

I paid you nearly 200 dollars on April 15th 2022, to electronically file my taxes!! Why has this not been accomplished?? This is my 3rd attempt to get this resolved with TurbTax!

[xmasbaby0]

@BennysGrampy Paying your fees did not file your tax return.   Did you go all the way through the FILE section and e-file the return?   If you did not do that then the return was not filed.  And...it is now too late to e-file.  E-filing is closed and now a 2021 return can only be filed by mail.   

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds     

  Or does your account say “Ready to Mail?”

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

[BennysGrampy]

BS I was told on a phone call that I should find emails to verify what I was told to do! But was unable to locate those emails! If Turbo tax doesn't do that then  they need to return the money that was taken from my checking account.

[xmasbaby0]

@BennysGrampy You can have a discussion with customer support about that if you want to.  But even if you did not e-file, the fee is the same whether you e-file or send the return by mail in an envelope.  The fee was for using the software; you did not pay an extra fee to e-file.   They do not refund your fee just because you could not or did not e-file successfully.

 If your account does not show that your return was filed and accepted, then at this time the only thing you can do is print it, sign and date it in ink, and mail it in to the IRS.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[AlexVan]

Also the IRS has no record that I attempted to file a tax return with them. They never got it, even though I e-filed.

[DoninGA]

---

@AlexVan wrote:

Also the IRS has no record that I attempted to file a tax return with them. They never got it, even though I e-filed.

---

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[NICHOLAST]

Turbotax wants you to pay for e-file first before continuing to transmit the returns. I paid for e-file state but turbotax didn't transmitted it because the income on the state return was not the same as on the federal.   I had to override the income box on the state return . So, I had to mail the state return and e file the federal return. The same thing happened last year too.  But Turbotax never refunded my money paid for e-file state.

[VolvoGirl]

@NICHOLAST  Did you use the online version?  The fees are to prepare the return whether you efile or print and mail.

Or did you use the Desktop installed program and paid the $25 to efile state.  You should be able to get that back.  How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Bellacollins1306]

I am not going to be able to file thru you I need my money back you can’t fix the problem 

[mesquitebean]

---

@ Bellacollins1306 wrote:

I am not going to be able to file thru you I need my money back you can’t fix the problem 

---

Here's how to reach TurboTax Customer Support.   Their hours are 5AM-9PM Pacific every day this time of year.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...