@BennysGrampy You can have a discussion with customer support about that if you want to. But even if you did not e-file, the fee is the same whether you e-file or send the return by mail in an envelope. The fee was for using the software; you did not pay an extra fee to e-file. They do not refund your fee just because you could not or did not e-file successfully.
If your account does not show that your return was filed and accepted, then at this time the only thing you can do is print it, sign and date it in ink, and mail it in to the IRS.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
