turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

1-800-908-4490 identity theft program. They blocked the # . Go to the portal and type that in

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

Yes I filed mine  on 4/18/20 through turbotax  I haven't gotten a refund or a stimulus check dont know what's going on

Dooly Co
New Member

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I also filed on April 4th with H and R Block. Got state back in 4 days , wow that was a record ! However , no stim check , no refund. filed with direct deposit info. I did speak to an IRS live person after holding for 1 hour 45 mins. She told me when she entered my SS number that she could give me no info on my stim check , nor refund. She said that they were just GETING back to office and my taxes / stim and refund check hand"t even been looked at yet. I in a bad way , sure could use it. All I can do is continue on as it it's not even coming. That way I"m not disappointed.. 

Luvleeee
New Member

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I understand. IM still waiting for my 2018...yes 18 return! Should I get interest on it? They do that to us.

 

Of course I haven't gotten my stimulus check either. As embarrassing as this is... I only make 12. An hour. I could really use it. 

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I spoke with irs my return has been held since March for review. The department that handles reviews are just coming back into the office.

Basically I was told the irs has been closed since March 23rd .

Per the irs website 21 days after refund was accepted is normal turn around for uncomplicated returns. However with covaid and stay at home orders most of the irs is furloughed . which adds further delays to processing

I found this site helpful

https://www.nerdwallet.com/blog/taxes/irs-phone-nu[product key removed]-list/

 

The other aspect that was conveyed from irs no paper returns are being processed right now since no one has been in office to work the mail.

On the irs website they have stimulus information.

 

It was also mentioned that the later people filed you will see more delays. 

 

If you did not file 2018 or 2019 taxes you needed to go on irs website to put in direct deposit information. Anybody who is not doing direct deposit will likely not see stimulus refund for more than 5 months. 

 

I would say other resources like unemployment etc might help with paying mortgage.

I have learned years prior I never count on irs refund until they confirm the date. Any factors can change it. This is also why they have been saying for years you should break even with irs they dont owe you and you dont owe them. They were working on changing the withholding to basically align with breaking even.

 

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I have good news. Filed in late March. I just check the status and finally got the refund approved update. I think IRS staff are going back to work and start to process filings from long time ago.

 

However, the refund status said my direct deposit is unable to complete so that they will send a check after May 29. This is still frustrating. I double checked my direct deposit information and am sure they are correct. Don't know why.

 

But I believe you guys will get update soon.

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

Yes this number work! Just be prepared to hold on.

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

IRS has had my tax return since January 27. They sent me a letter in February that they needed to further process my return.  Then the end of march another letter they needed an additional 60 days on top of what they already had. I qualified for EITC had only one dependent this year and received partial credit of something for my oldest.  There were 2 W2's and I made less than 30k. Now I did receive my stimulus.   Which I didnt care about. I want my return. 

It's now May 25th still no return and the status is still the same. Turbo tax charged my account 90.00. When I had agreed to have it taken from my return. Which they should have honored their end so I'm quite pissed about that. I better not get charged twice. They better not take anything from my refund if it ever comes back. I did call Turbo Tax for help on why my return was being held up. At first no one had an answer. Then the 3rd person said it was because of the EITC that there were a lot of people in the same boat. Why the hell would the government allow you to qualify for such a credit and then hold your refund? And what I dont get is they send you a freaking letter to tell you this. You cant call them. But I dont need to do anything unless they contact me. Its bull. You're going to tell me these tax professional cant review a refund in 21 days? Maybe they are in the wrong line of work. If there are any mistakes on my return I'm holding turbo tax accountable for it. This was not the year I needed this to happen.  I am behind on everything and if I dont get my rent paid soon I will be homeless.  You would think I had made a million freaking dollars. This is the most ridiculous situation ever. I cant believe they have time to process stimulus but they cant process returns. Unacceptable.  

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I am having the same problem and I filed Feb.16. I have heard nothing and the website says that it is being processed. I have called the IRS but they won't talk to anyone and it is just a recording saying to check online. So frustrating.

5l
New Member

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I used H&R and my tax return reads being processed since March 30 2020

5l
New Member

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

Got the stimulus but no refund

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

After trying for 4 days I finally got through to a live agent. They told me that I should be getting a letter in the mail

 about the delay and no later then June 1 for my return my stimulus will be released once my return is processed 

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

Yes I read that they didn't want peoe to ammend their returns but TT sent me an email saying I had been rejected bacause I had forgot the JR. After my son's name.. so of course I fixed it printed it and sent it in line they said too.. the next day,.. the IRS introduced their NON FILERS TOOL... Had that been an option,. I would have never used TT...

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?

I was told the filing fee was 50.00. I just received an email stating a deduction is coming out of my account for 110.00. Turbo Tac should not be taking money when I never got my refund. And where did the other 60.00 fee come from??? Agree, no human to talk to. I want answers but can’t get any. 

What does "Your tax return is still being processed. A refund date will be provided when available." Exactly mean?


@simonj704 wrote:

I was told the filing fee was 50.00. I just received an email stating a deduction is coming out of my account for 110.00. Turbo Tac should not be taking money when I never got my refund. And where did the other 60.00 fee come from??? Agree, no human to talk to. I want answers but can’t get any. 


The charge of $110 probably is for the Deluxe online edition plus the state tax return program.

The Deluxe online edition is $60 and the state is an additional $50.

See this TurboTax support FAQ  for payment of the TurboTax account fees when the federal tax refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

 

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday (close Memorial Day)

 

To contact TurboTax customer service/support use their contact website during business hours.  Use the key words billing issues.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question