TURBO TAX STOLE ALMOST $600 from my return!!!

[jenna_holman]

the IRS deposited my entire refund into an account set up for me by turbo tax to send my refund directly to my bank however my return to my bank is $600 less than the IRS let me have! Give me my money!

[xmasbaby0 · Accepted solution]

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund.  If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks.  The WMR site will contain a message regarding your offset.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

(Be aware also that your Federal refund and state refund do NOT come together)

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $34.99)

How can I see my TurboTax  fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

[jenna_holman]

The IRS was spoken to directly and they sent the full amount to YOUR COMPANY to refund to me! My fees for the services used by you was only about $110 - there is $600 missing THAT YOUR COMPANY has! there were no OFFSETS!

[xmasbaby0]

Is it possible the missing amount is a state refund that has not come yet?

[jenna_holman]

not even close, already received my state refund which is way less than $600

[mesquitebean]

That refund method is handled by SBTPG.   You can log into your temporary account at SBTPG to see the status of your funds.  What is it showing at their website?

Choose the taxpayer portal at:
<a rel="nofollow" target="_blank" href="https://cisc.sbtpg.com">https://cisc.sbtpg.com</a>

[Rahski1979]

My federal tax refund was sent TO YOUR COMPANY... THE ENTIRE AMOUNT TRACKED BY THE IRS AND SBTPG DOES NOT HAVE IT AND YOU WILL NOT RETURN MY CALLS OR EMAILS... THAT'S $1400!!! WHAT DID YOU DO WITH MY REFUND????

[Anonymous]

You can contact the IRS directly for more information regarding your refund.

You can also reach out directly to card services regarding your refund not being deposited on your Turbo prepaid debit card.

[Rahski1979]

I have called both.  SBTPG DID NOT HAVE IT.  THE CARD WAS TURNED OFF IN JUNE.  THE IRS INFORMED ME IT WOULD THEN ROLL BACK TO YOUR COMPANY.  YOU HAVE NOT RETURNED IT TO THE IRS. They have traced it.  YOU HAVE MY MONEY!!! I WILL BE PRESSING CRIMINAL CHARGES. You can always return a call or email and we can discuss this before the charges are pressed and the BBB is contacted. WHAT DID YOU DO WITH MY MONEY????

[Critter-3]

Turbo Tax is a DIY program and neither it or the parent company Intuit every touch your refund ... if you used the refund processing service to pay the TT fees from the federal refund then the refund  went to the processing bank and they are who you must deal with ... no one at TT or Intuit can intervene on your behalf.

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

[Rahski1979]

Are you a rep from INTUIT? I do not owe any debts and I called the number from your link and they have no record of my social on SBTPG....???????

[AshleyLO]

@Rahski1979 I understand that you are still awaiting a refund. How did you select to get your refund back? If you don't remember, here's instructions on how to verify this: How will I get my refund back? 

[Rahski1979]

... my refund was to go onto the Intuit TurboTax card... I've called them. The card was turned off in June. They said they never received the refund even though the IRS verified they did.  The IRS also informed me that it goes from point A=the IRS to point B=Intuit to point C=Green Dot and since C didn't get it then it goes back to B= you guys "NO MATTER WHAT EITHER COMPANY TELLS ME.". SO... my since federal refund was sent from A to B and not C.... then you guys still have it.  WHERE IS MY MONEY?

[Rahski1979]

If you'll look at the screenshot you'll see they sent the refund on 12/16/2020... no one had sent it back to the IRS. Since your company contracted the other to handle the refund,  this is your problem which has now turned into a giant headache for me. Thank you.  I also had to file again at the state level and federal level because your "software" did not correctly fill out all my information online.  That should also give me a full refund for services not rendered. 

[CarissaM]

Intuit does not receive your refund. When the IRS deposits your refund, if you had the fees deducted by Turbo Tax, it would be deposited to an account with Santa Barbara Bank and Trust. You can contact Santa Barbara Bank and Trust by clicking here. 

If you would like to discuss any refund of your Turbo Tax fees, please click here to contact Turbo Tax. Please be sure to specify product refund to get you to the correct specialist.