If you'll look at the screenshot you'll see they sent the refund on 12/16/2020... no one had sent it back to the IRS. Since your company contracted the other to handle the refund, this is your problem which has now turned into a giant headache for me. Thank you. I also had to file again at the state level and federal level because your "software" did not correctly fill out all my information online. That should also give me a full refund for services not rendered.
