Turbo Tax is a DIY program and neither it or the parent company Intuit every touch your refund ... if you used the refund processing service to pay the TT fees from the federal refund then the refund went to the processing bank and they are who you must deal with ... no one at TT or Intuit can intervene on your behalf.
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
