Contact

[Jody13]

I need to speak with customer service

[georgecanberg]

turbo tax will not let us change our email.

We finally fixed our old email password and 4 codes sent to us were incorrect. 

So we can't file. And we already paid with a credit card. This is so frustrating.

Also we were not able to fill in the blank that asked for an annuity start date. I want to speak to a person on the phone.

[JotikaT2]

I apologize for your frustration.

You can contact us for assistance using the link below.  

How do I contact TurboTax for help

[Trish41]

I filed my taxes and sent you the paperwork in may so I would like to know where my return is or what other paperwork work needs to be done 

[Trish41]

Please call me [phone number removed]

[KristinaK]

If you mailed your tax return to the IRS, the IRS will need to receive and process it. They are currently delays in doing that. You can check the status of your refund here. 

If you would like to talk to a phone agent, you will need to set up a call. Here is how to do that. Keep in mind that so close to the deadline, the wait times can be long. 

[Patriccroke]

I have filed my return 5 times and it keeps being rejected by the irs I’m not shur what to do 

[danickbarton]

I would like to talk customerservice

[VolvoGirl]

Try asking here first.  It will be faster and if you have the Free Edition it doesn't have phone support.

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Beta6000]

need a contact number

[DanielV01]

@Beta6000 This thread has a number of references to the link "How to Contact TurboTax".  In this public forum, this is the contact information that we have available.

[nicgul]

I am trying to e-file but have been rejected 3 times due to AGI not being accepted.  I am entering the AGI listed on my 2019 1040 (line 8b).  I am not sure what the issue is.  Please help! Thanks! Nicole

[VolvoGirl]

Try entering 0 for the AGI.  

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[loritbears38]

What is the phone number for the irs pa

[HeatherPLO]

Please note: 

The IRS is also operating at mission-critical functions due to the COVID-19 pandemic, which means there will be service delays with the following:

• Live phone support
• Processing tax returns filed on paper
• Answering mail from taxpayers
• Reviewing tax returns, even for returns filed electronically

For more information, please see this article issued by the IRS.

To get to a live agent, please see the instructions below:

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions." 

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

You can also contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

Or, you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll-free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate