If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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Blueground201

Level 2

How do I go back to beginning of turbotax return I need to make corrections

CassLO

Level 11

@Blueground201 If you did not e-file and did not mail out your tax returns yet, you can go back in to make changes to your return. Please see the instructions below:

Make changes before filing:

Open your return in TurboTax.
Go to the File section in the left menu.
Add a State (this just gets you back in)
You may now make the corrections to your tax return.

If the return was already filed, you will need to wait until it has been processed and you have received your refund or confirmation that any tax due was paid. (If you file an amended return while your first return is being processed, it can cause extended delays for both returns)

If the IRS would reject your return for any reason, then you would be able to go in and make any necessary changes to your tax return and resubmit.

How do I fix a rejected return?

How do I amend my 2019 TurboTax Online return?

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Rocketman09

Level 2

Trying to use Help Forum. Registered and Logged-In, and got Unexplained System Error, Code 0017-9625, with instructions to contact the System Administrator. I have one simple question.

DoninGA

Level 15

@Rocketman09 wrote:

Trying to use Help Forum. Registered and Logged-In, and got Unexplained System Error, Code 0017-9625, with instructions to contact the System Administrator. I have one simple question.

Well, you are here on the TurboTax user community forum. What is your question?

elijahbuddy

Level 2

I am doing 2018 taxes on a downloaded version. I have done my past taxes with turbo tax and want to transfer all my info. How do I do this?

elijahbuddy

Level 2

[phone number removed]

All2

Level 2

On 3-25 we completed filing. I asked that our refund be sent directly to our Bank Account ([social security number removed] and [phone number removed]). I received directions to enter the eight digit code that was sent to my cell phone. I waited for almost two hours and had received no such code. I had to leave my computer. When I returned several hours I had received a code (Removed]. By that time my login had been cancelled. When I attempted to log back in I was instructed to enter a six digit code, but I had either lost or forgot or never received such a code. What do I do to get my refund sent to my bank?

jungoon2020

Level 2

The TurboTax system will not send an email with the email verification code to the email address used in registration. While TurboTax states that the return is ready to file, it has been impossible to obtain the verification code.

I am at a total loss.

KatrinaLO

Level 14

Two-step verification is when a user is required to provide additional verification after signing in. Often a verification code is provided to the user via text message or automated phone call.

Any time you sign in to an existing TurboTax account on an unrecognized computer or device, we'll ask you to verify your identity first.

You can disable that verification if you like, but its a security feature for your account. Please see the information below for assistance if you wish to disable it moving forward:

https://ttlc.intuit.com/community/security/help/how-do-i-enable-or-disable-the-two-step-verification-feature-in-turbotax/00/26661

Please see the information below for assistance:

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499

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suzyqgail76

Level 2

what is your phone number!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!