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Level 2

Question

$1,300 is just gone.

Forum|Forum|2 years ago
October 10, 2023
2 replies
0 views

I will never use Intuit again. I was supposed to get my state and federal direct deposited into my bank account. Apparently with my lesser state refund this was possible but for some reason my $1,300 Federal return just couldn't be deposited so they told me they issued a notice to the IRS issue me a paper check. I filed my taxes this February. I called Intuit and told them I still haven't got my return in July. Still nothing, its October. According to the IRS, they never sent anything like a request to issue me a check and this company is literally being investigated for this kind of thing. I'm posting here to warn everybody and in the hopes that Intuit will tell me exactly why after calling you six different times and asking you to give me my money that the IRS had to open an investigation on you guys. Going to tell everyone I know not to use them. Best case scenario you're just incompetent and lost a lot of my money, at worst you're a bunch of scam artists who are trying to take hard-working people's money. Either way this business is a joke.

DoninGA

Level 15

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

BabishopAuthor

Level 2

Yeah, already tried all of that. You guys tried to blame this third party company many times before. It doesn't matter, they're your associate and we don't have the avenues to talk to them like you do. That's like hiring an employee to work at a fast food restaurant and you know they have bad hygiene and when everyone gets sick you blame it all on the employee. I have contacted absolutely everyone and all avenues just keep coming back to TurboTax.

NCperson

Level 15

@Babishop COOL YOUR JETS

everyone on these boards are repsonding out of the goiodness of their hearts and trying to help. No one that has responded works for Intuit or is compensated in any way ny Intuit

if you want REAL HELP as the ranting gets you nowhere, tell us what this website states about your tax return:

https://www.irs.gov/refunds

xmasbaby0

Level 15

TurboTax gets no information whatsoever from the IRS after you file your tax return, nor can TurboTax help you with the IRS or intercede with the IRS on your behalf. If something happened to your refund---then it is up to you to deal with the IRS. TurboTax cannot legally help you with the IRS or request that the IRS issue a check to you, etc.

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

If you chose to have your TurboTax fees deducted from your federal refund, then your problem might be with the third party bank that handles refund processing.

What is Refund Processing Service?

If you used refund processing:

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

fanfare

Level 15

I wonder how many times Intuit has to complain to the bank that Intuit did not get its fee because the customer's refund disappeared.

Something is fishy.

NCperson

Level 15

@fanfare Since SBTG is owned by a Bank, I have always been amazed that the CFPB has not investigated Green Dot bank over these complaints. This is a HUGE revenue source for Green Dot -

they make an incredible amount of money through out the industry - I think when I look at this a year or so ago, it was over $50mm of revenue - those $40 payments add up!