Need to change my address were my turbo tax card is going

[EricMaxwell37]

Yes i did receive it

[deanacoker924]

I’ve spoken with at least 5 reps and no one can seem to help me update my address. I’ve sent in multiple emails with the proper verifications and they are claiming that they can’t see the attachments which can’t be true because I’ve sent the same exact email to multiple people and every one is able to see the attachments except you guys. I’ve been calling since April 16ty trying to get a replacement card and no one can seem to help me update my address even though I’ve done everything that’s needed on my end. How is there no escalation department to sort things like this out? I was also told they can’t update my phone number on file which is just ridiculous. I need card and no matter how many times I call and no matter what I do no one helps me.

[JotikaT2]

I apologize for your frustration.  But as this is a public forum, we cannot assist you regarding your personal account.  Please see the information below as to how you can request help or obtain a replacement card.

If you no longer have access to your Turbo Visa Debit Card, you have two options:

1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.

2) If you don’t know your account login information, call 888-285-4169 for assistance.

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

If calling, please be patient. It might take a number of attempts to get through.

[Mikemctighe]

I live at [PII Removed]

[BrandiLO]

Please be aware that this is a public forum, and any information posted here is visible to the public. If you have any questions or need assistance with your Turbo Visa Card, please visit TurboDebitCard.com or call toll-free at (888) 285-4169.

[Hgillis2559]

I went online changed my address . you people said my new card would come to new address by 2-2-21 but i didn't recive my card .i need a new card.please thank you

[HeatherPLO]

Please reach out to the Turbo Card Customer Service at the number here:  (888) 285-4169

[Hgillis2559]

I've been trying to change address and get a new turbo debit card since January 14th. No one is helping me .i called [phone number removed] many times i did what they said sent in copy of my license and a light bill. Still no debit card or changed of address.can you please help me

[JeanneLO]

@Hgillis2559

Call volume is high right now and agents are doing their best to provide quality service.  Unfortunately, we don't have access to the information regarding your Turbo Visa Debit card in this public forum. You will need to call customer service. The correct number is listed on the Contact us page. 

[Pamela holman]

[address removed]

[CatinaT1]

This is a public site.  Do not enter personal information.

[GracielaR239]

How do I change my address 

[DoninGA]

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@GracielaR239 wrote:

How do I change my address 

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Assuming that you are referring to the Turbo Visa card -

Visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

[Nunnie79]

How do I change my old address on my card to the new one

[DoninGA]

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@Nunnie79 wrote:

How do I change my old address on my card to the new one

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Assuming that you are referring to the Turbo Visa card -

Visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.