@ kiarashs wrote:
Why am I not getting the full amount?
This happened last year as well and I never received a letter/ email/ text to explain the reason?
Is TurboTax Generating random digits to increase popularity?
You're transmitting false info if that's the case!
I need a contact number. I don't agree with sitting and waiting. I need a solid explanation and not a generic answer. I only received half of the promised amount. I payed for the Turbo Tax service at the time of completion so there should be 0 feeds deducted after and the fee is less than $200 not thousands.
This is mainly a user community forum, not a direct route to TurboTax Support. I'm sorry, but no one in this public Internet forum will know anything about your specific situation, but I can tell you how to make various contacts.
"I need a contact number."
It's not clear "whom" you need to contact first since we don't know your situation. So start with TurboTax Support, and they can question you in realtime.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
"I paid for the Turbo Tax service at the time of completion so there should be 0 fees deducted"
So you paid upfront with credit/debit card? If you did not pay any fees out of your Federal refund, and did not have a refund advance loan, then the Federal refund should not go through an intermediary bank. In that situation (no fees or loan to subtract), a refund deposit would go directly from the IRS to one's bank account (or card). In that case, if it was the IRS that reduced your refund, they should send you a letter in about 3 weeks explaining why and what recourse you have if you disagree. We can also tell you steps on how to phone the IRS, if desired, to try to reach a live IRS agent, which is not easy.
Before phoning the IRS, however, check this:
When you look at the IRS "Where's My Refund" tool, does it say they are sending less than you expected?
https://www.irs.gov/Refunds
If your Federal refund did go through an intermediary company called SBTPG, here's some contact info. First log into SBTPG's refund lookup tool to see what they show.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as mentioned above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
