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TurboTax Help
Intuit

What is MAX?

MAX is an optional add-on package for any paid version of TurboTax Online that offers a variety of benefits and personalized assistance after you file your taxes. Here's what you get:

  • Full Audit Representation—TurboTax® has partnered with TaxAudit.com® to make sure you're not alone in the unlikely event of an audit.  From the first notice, to completion of the audit, they'll handle everything for as long as your return can be audited, including:
    • Developing a plan of action
    • Following up with the IRS
    • Preparing IRS documents for you
    • Representing you in all IRS meetings

Membership Agreement

  • Full Identity Restoration—To help protect you, our partner IDnotify™ (a part of Experian®) and their certified Identity Restoration Specialists will provide full-service identity restoration in the event of identity theft. If you even suspect there's a problem, a specialist will work with you to resolve your identity theft issue. Your specialist can help you with things like:
    • Contacting the financial institution or agency that holds your accounts (like your bank, credit card company,? or Social Security)
    • Notify law enforcement
    • Review your credit report
    • Assist with filing fraud alerts and freezing your credit

When purchased between November 1 - April 18, coverage lasts from the date of purchase through April 30 of the following year. When purchased between April 19 - October 31, coverage lasts from the date purchased through October 31 of the following year.

Membership Agreement

  • Identity Theft Monitoring—To help protect you, our partner IDnotify™ (a part of Experian®) and their dedicated Resolution Specialists will proactively monitor thousands of websites and millions of data points using a variety of proprietary data gathering techniques. They'll send you an email promptly if they believe your personal information has been compromised. After you file your taxes, you'll receive an initial scan, along with monthly scans to proactively monitor your personally identifiable information, and help you quickly react in the event that it occurs.

Membership Agreement

  • Priority Care—Cut down your wait time and connect to a TurboTax specialist with priority care access if you need help with your taxes. Watch as they guide you by drawing on your screen to get you the answers you need to file your taxes with confidence.
  • Identity Loss Insurance-Get reimbursed up to $250,000 to recover stolen funds, plus up to $1 million to pay for legal fees and expenses with a $0 deductible if you face financial loss caused by identity theft.

Our service provider IDNotify™, a part of Experian®, will reimburse expenses connected to recovering your identify with a $0 deductible, including:

  • Attorney and legal fees
  • Lost wages or income
  • Childcare and/or elderly care
  • Application fees for lines of credit
  • Travel, postage and notary

When purchased between November 1 - April 18, coverage lasts from the date of purchase through April 30 of the following year. When purchased between April 19 - October 31, coverage lasts from the date purchased through October 31 of the following year.

Be sure to buy MAX before filing your return to get all of these great benefits.

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