@DC981 wrote:
So did yall just steal our money or should we be expecting the rest of it within the year? How can your system be several hundred dollars off and yet you charge so much in "protection" fees? Kinda shady business practice isn't it? I also noticed that theres no option to opt out of the additional turbo tax features, again why is that? I obviously won't be doing my 2023 taxes with you.
TurboTax does not receive any kind of tax refund, federal or state.
There is no such thing in the TurboTax offerings as a "protection" fee.
If you selected the Max benefits option it provides features as shown in this TurboTax support FAQ - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-max/00/26700
You can opt out of any of the options in TurboTax you selected.
See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
