How long does it take to get my pre paid card in mail

[EdwardLO]

You can expect your Turbo prepaid card to arrive in the mail 7-10 days after your return has been filed. If you don't receive it within 10 days, you can contact customer service at (888) 285-4169.

[Tonytone8514]

Do i have to wait til i file my tax return to get the card even if my order was already submitted

[xmasbaby0]

What order?  Do you mean you e-filed?  The IRS will not begin to accept returns until January 27, so right now your return is just sitting on the server even if you e-filed it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

[jabri20]

I havent got mine and it's been saying it's at the post office since the 19th

[dupreesabrina]

I received mines within 4 days. I filed the 24th got my card yesterday.

[BrandiLO]

Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). Your refund will be loaded to that card once the refund is approved and the IRS schedules a deposit date. For more information, please click here. To find your direct deposit date, please track your refunding by clicking this link. 

[Enzo]

I am completely done with TurboTax. Both my refunds have been accepted and are in my account on turbocard. It has been over 3 weeks and still no card. I have tried calling 2 different numbers, one asks for my card number which I don’t have and the other tells me I can’t speak to someone because I filed with the free edition. It looks as if my card is not coming and I cannot contact anyone for support. I need my money urgently and I have no way of getting help. I don’t know what to do they are so unhelpful it is crazy. 

[TiffanyL]

If you think your card is taking an unusually long time to arrive, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to check the address they have on file for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

When will I receive my Turbo Visa Debit Card

[Mike45122377]

I have not received my TurboTax refund card debit

[TerukoL]

As stated by TiffanyL above: If you think your card is taking an unusually long time to arrive, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to check the address they have on file for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

When will I receive my Turbo Visa Debit Card

[Taybear26]

How Do u request a New Card when the Robot on the other line keeps asking for the last 4 digits of a Card u havent received. It's been 11 Business Days For me tomarrow, seems I'm not the only one who's Having this Issue. My address is Correct also.

[LindseyLO]

Don't worry, provided for you below is more information on how to request a new card and also some more FAQ with answers to help you. You will be able to log into your account so you can access your information.

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

[nittmenace1]

It's been more than 10 days and I have yet to receive my card The automated system won't give me the assistance I need what is the next step in tracking my card

[CassLO]

Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2, it will repeat a few times then you will get more options.