How do i cancel audit defense

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@hir0miya wrote:

I'm asking how to remove my TaxAudit Membership, so that I won't be charged again this year.

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You're posting in an old thread from last year started by a user using the desktop software.   You haven't said what product you are using.

Audit Defense is optional each year, specific for the one tax year, and not automatically renewed from year to year. People who want Audit Defense have to actively choose it each year, with the exception I mention in the next paragraph.   In Online TurboTax Audit Defense is part of the MAX bundle (or PLUS).

However, in California, Audit Defense is automatically added if someone chooses to pay their TurboTax fees out of the Federal refund.   In California that is called "Premium Services."  If someone in California doesn't want that bundled Audit Defense but chose to pay out of the Federal return, then they have to remove that option to "pay out of refund" (Premium Services) and pay their fees upfront with credit/debit card.

What is your story?  Did you sign up for Audit Defense in your 2019 return and need to know how to remove it prior to filing?    And what product are you using?   Are you in California?

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@ bikenhike wrote:

with credit card bundled with filing payment

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This is an old thread with multiple users going back more than 2 years.  It transferred into this new forum from the old community forum a couple of years ago.  You've posted up high in the thread in response to an old comment.  

Did you already pay for Audit Defense and want to cancel Audit Defense after the fact?  If so, I believe there is a 30-day window to do so.  Or are you trying to remove it prior to paying by credit card?

If you already paid for it and don't want it, phone TurboTax Support first.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Saturday.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

In the issue line say billing issue without quotes.

I don't know if they will handle the refund or whether they will send you to the Audit Defense folks at

https://intuit.taxaudit.com

The folks at intuit.taxaudit.com offer that product cheaper than TurboTax, so they might not refund you the full amount that TurboTax charged.  So that's why I said talk to TurboTax Support first.

Please see this Help Article for information regarding your Audit Defense membership, including their contact information to inquire about canceling your membership. 

Also, please feel free to contact TurboTax Customer Support. If you inquire about a refund, you will want to use the keywords billing issues when you call so you get to the right person.

@JUDY June