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EugeneDevine
New Member

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I need help 

11 Replies
MoniqueLO
Employee TurboTax Specialist

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How can we help you?

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Johnsteed123
New Member

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I need to fix my federal can u help me 

ChondelLO
Employee TurboTax Specialist

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Yes. If your federal return was rejected, please click the link below for instructions on how to fix a rejected return.

 

How do I fix a rejected return? - Community

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JamesofthePowers
New Member

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I need help to but im not entirely sure how quick you are at responding to these so im going to leave my email. [email address removed].

I filed my taxes and asked to have it sent in the mail on a debt card from your company. That was on the 10th. Well ive been checking up on it and it said it was direct deposited into my bank acc. I dont own a bank account and now im worried. Does it mean it was deposited onto the card your sending me? Am i able to get a tracking number or something to see where its at or if it has been mailed? Please email me soon i could really use some answers. I hope you see this soon and thank you for your time.

HeatherPLO
Employee TurboTax Specialist

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Yes, that means it is being deposited on your Turbo Tax Prepaid Card.  The Prepaid Card has an "account" associated with it for direct deposit purposes.  To obtain additional information/tracking please reach out to the Prepaid Card Customer Service at the information here:  https://turbodebitcard.intuit.com/contact-us

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Jennack03
New Member

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I put my info in wrong and I don’t know how to go back and fix it 

CarissaM
Employee TurboTax Specialist

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If you have already filed your return, the only way to make any changes is to amend your return. 

 

You can follow the instructions here to amend your return. 

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Stephen365
New Member

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I need to talk to a real person 

AshleyLO
Employee TurboTax Specialist

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@Stephen365 Please reach out to our live representatives for immediate assistance. Here's how to reach someone: What is TurboTax phone number?

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Chubby99
New Member

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Jeeps rejecting says 2018 I'd number wrong

BrandiLO
Employee TurboTax Specialist

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@Chubby99The best place to get last year's AGI is from the 1040 form you filed with the IRS. Look on page 2, line 7. If you filed a 1040NR, it'll be on line 35. If you didn't file a 2018 federal tax return (or you haven't filed one yet), enter 0 as your AGI.  For information on additional ways to obtain your 2018 AGI, please click here. Please click here for steps to correct your AGI.

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