Cannot Download Previous Years Tax Returns

[dgd126]

I also can not download past tax returns. I log into turbo tax online and see Previous Taxes. When I click on Previous Taxes all of my past taxes are visible. However, when I click on Download/print return (PDF), then click the Download button after specifying my reason for wanting to download, I get: "To download your past Turbo Tax returns, you need to register your account first". 

I am already registered and logged in. How can I get the past tax returns I need?

[VolvoGirl]

Did you register a 2019 online account?

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270... 

[dgd126]

Thank you; once I registered for 2019 I got access to my past tax documents. 

It is an awkward user experience having to register for 2019 in order to access past tax documents. I think a lot of users will be confused because they already have an account and are able to see the documents.

Thanks again for your help.

[Critter]

This is actually easier than prior tax years where you also had to pay for PLUS or better to unlock the prior year returns.  

[bryantharl158]

i keep getting the same message it asks me to register and will not let me download the past tax return

[DoninGA]

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@bryantharl158 wrote:

i keep getting the same message it asks me to register and will not let me download the past tax return

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Contact TurboTax support for assistance with the problems you are having in accessing your online tax return.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Megan4847]

Yes, several times. And it just keeps taking me in circles

[DoninGA]

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@Megan4847 wrote:

Yes, several times. And it just keeps taking me in circles

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[dalekerry1]

Here is an important piece which is lacking.  I too had issues downloading 2017 due to needing to register.  What they fail to mention is the only way to register is to complete a 2019 Return.  I added as little info as needed to get through the return. Once I completed Fed and State, I got the option to register.  Please note; No, you don’t need to file and I’m not sure I need to do state, I just blew through it as a precaution.  Once done, I successfully downloaded my 2017 return 

[jeongblee]

I am also unable to download a previous tax return.  Keeps getting directed to register first but cant get past that link.

[Critter]

How do I access a prior year return?

Before starting, make sure you’re using the same TurboTax account (with the same username) as previous years. If you already have access to your prior year returns, they’ll be under Your tax returns & documents on the first screen you see when you sign in to TurboTax.

You can access a prior year return per new data standards by following the below steps. Keep in mind, it can take a few days for your information to be sent to you.

1. Sign in to your TurboTax account.
2. Select Intuit Account in the left-hand menu.
3. Scroll down to Data & Privacy and select Continue next to Download.
4. After making sure you’re in the right Intuit account, select Continue.
5. Then select the data you want to download and follow the on-screen instructions.
6. Once you’re done, an email will be sent to you within a few days with the information you’ve requested.

Another way to access a prior year return

Related Information:

• Why can't I find my return in Tax Home or My Docs™?
• Forgot your TurboTax Online User ID or password?
• Account Recovery Request for your TurboTax Account
• How do I get a copy of a return I filed this year in TurboTax Online?

Still having issues call for one on one help: 

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter]

Another way to access a prior year return

If you’re planning to file with TurboTax this year, you’ll get access to your prior year returns through Your tax returns & documents after you register with TurboTax.

To access:

1. Choose TurboTax Free Edition when starting if you haven't already done so.
2. Follow the screens and provide some personal info.
3. When you’ve reached the Personal info summary screen, select Continue.
4. Then, select File in the left-hand menu (this is just a step in order to register, you won’t actually be filing).
5. Continue until you get to Review your order and select Start.
6. Select View payment options.
7. Then continue until you get to the registration screen.
8. Enter your info and select Register, then Continue.
9. Go to Tax Home in the left-hand menu.
10. Under Your tax returns & documents, go to Download/print return (PDF) (select Show if not visible).

Related Information:

• Why can't I find my return in Tax Home or My Docs™?
• Forgot your TurboTax Online User ID or password?
• Account Recovery Request for your TurboTax Account
• How do I get a copy of a return I filed this year in TurboTax Online?

[mudhut18]

there is no highlighted area to highlite.

[DoninGA]

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@mudhut18 wrote:

there is no highlighted area to highlite.

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You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[mudhut18]

i do no see where i can correct