@tess13 Sorry, I am not familiar with a Mac. Others in this forum who are familiar with this problem on a Mac may see this thread and post.
You can also contact TurboTax support for assistance. Support is open from 5am to 5pm Pacific time, Monday thru Friday.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
