Can't enter my w-2

Forum|Forum|4 years ago
March 31, 2022
4 replies
0 views

Can't enter my w-2. Says hit snag, return to previous topic to be sure you entered information correctly. All I can enter is EIN then I hit continue and keep getting this message.

TurboTax Home & Biz Windows

EbonyA

Level 13

It shows that you are using the desktop product for Windows; if this is the case, try checking for updates. If the issue persists, reply here and we will further assist.

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jaimecg24

Level 2

I AM HAVING THE SAME ISSUE. AS SOON AS I GET TO THE NEXT SCREEN, I AM UNABLE TO INPUT ANY INFO IN THE BOXES. LIKE MY KEYBOARD DOESN'T WORK.

jaimecg24

Level 2

Are you using the desktop or online version> @jaimecg24

If I try the auto import of my W2 it gives me an error stating my control box is incorrect. So, I bypassed the auto import and tried to input myself, which is when my keyboard no longer works. As soon as I exit that screen using the back feature everything works again.

Beechjock

Level 2

I am using the desktop program. It imported information from my 2020 return but won't allow me to enter W2 information. It didn't ask me to import my W2 info, and just skipped over any "Wages and Salaries" details. Under "Your 2021 Income Summary" I now see a $0 for 2021 income although there is income in the 2020 column. When I hit the "Update" button, the window goes blank. "FEDERAL TAXES" is highlighted, as is "Wages & Income" but there is nothing else in the window under the "Wages & Income, Deductions & Credits, Other Tax Situations, Federal Review, Smart Check" line. If I click "Wages & Income" it takes me to "How do you want to enter your income?" It doesn't matter if I select "Guide me" or "I'll Explore on my own" as both take me back to the "Your 2021 Income Summary."

MoniqueLO_

Level 10

Please see this Help Article for instructions on how to update your software.

After your software has been updated, please see this Help Article for instructions on how to import or enter your W-2.

@Beechjock

tinyclem

Level 2

Turbo Tax will not let me enter W-2 Info. Msg box says to go back and check previous section. I have already updated the turbo tax program

MarilynG

Level 15

If you're using TurboTax Desktop, in the Federal Taxes tab, go to Wages & Income > I'll choose what I work on. On the 'Your 2025 Income Summary' screen, go to 'Wages & Salaries' and choose Update. If you added (or tried to add) a W-2, the next screen is 'W-2 Summary'.

Click 'Review' to open the W-2 entry boxes. Add or edit any info you need to, using your W-2 for reference.

@tinyclem

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JonathanK

Level 2

For what it's worth, I was able to fix this by completely uninstalling TurboTax for the current and previous years, both via the TurboTax uninstaller on the Windows add/remove programs screen and via the "force uninstall" instructions at https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US , and then reinstalling.