Why can't I download turbo tax 2020

[kimtsang2016]

I can not download the turbo tax advantage 2020. please help.

[bdeboinville]

No help is no help at all.

These people seem to have forgotten the most important issue: how to download Turbo Tax 2020 for desktop use.  After I sign in, I expect to be taken to the obvious download page, having been told the new version is available. Instead I am left to wonder through pages of non-focused, tedious, and useless blah. 

[Critter-3]

You must use the exact same User ID you used to purchase the software when signing onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If that link does not show your purchase for download then use this TurboTax website - https://shopping.turbotax.intuit.com/app/downloads/

[Critter-3]

Log into your account and if you are not taken to the download page directly then click the tab ...

[2019535557]

My password was changed several times but I cannot log in. 

[john varsames]

I want do to  send  program via email..[removed]......SEND to [email address removed]

call me [phone number removed]

[xmasbaby0]

@john varsames Please do not try to post your phone number or email address in this PUBLIC user forum that can be seen by anyone including scammers and identity thieves who would love to contact you and pretend to be from TurboTax.   The filter removed your phone number and email for your protection.

If you are trying to access software you ordered:

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[natmonk]

I have the problem of I can download it, but I can't enter my license code because all that comes up is a blank white screen. What can I do? I've restarted my laptop and I updated windows. I am at my wits end. I need help.!

[Critter-3]

Please try changing your screen resolution in order to correct the issue.

Blank activation screen - ttlc.intuit.com

If that doesn't' work, please contact TurboTax support to receive help over the phone.

What is the TurboTax phone number?

 

[bigreggie745]

i'm looking for my AGI for my 2020 tax return

[VolvoGirl]

You need your 2020 AGI to efile 2021. The AGI is on 2020 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

If you didn't file 2020 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript