Blank activation screen

[r127tax]

Installing Turbotax premier 2020.  I get a blank activation screen.  Updater did complete prior.  New computer, new disk, disabled firewall

[DoninGA]

Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[jpezzini]

This solved my blank activation screen issue with 2020 TT Premier downloaded on 12/13/2020.   Thank you very much

[Thomas_J]

Turned out that this is not a screen resolution issue in Windows, so much as it is a screen SCALING issue. Had an instance where scaling cranked up to 200%. Reset scaling to 100% and changed the resolution to a size that was more comfortable (1920x1080 in this case) and everything worked fine.

[smacota1]

This fixed my issue. Thanks

[ddandree]

The scalling fix worked for me too. What a shabby job Turbotax. I have been using Turbotax for 20 years and I am really disappointed in this shabby versions install problems that were not even fixed by the updates.

[jfmotch]

It worked.

Thanks.

[MNdrs]

That worked like a charm.  Thanks.

[TiffanyL]

Thank you so much for the update. We are glad to know your issue has been resolved.

[JerseyBoy47]

I just downloaded Premier today and had the blank activation screen issue. Seems like TurboTax should have fixed this by now. Changing the scale to 100% worked, so thanks for the good info here. 

[JLED2124]

Thanks,  changing the resolution worked for me!

[vselvara]

Same issue. 

In Windows 10, changed the scaling by:

Right click on Desktop --> Display Settings --> Modified Scale and Layout to 100% (was 125%)

Restarted TurboTax.  Activation windows shows correctly.  Activated and reverted the scaling back to 125%.

Thanks!

[Thomas_J]

Do NOT change the Screen Scale and Layout setting back to anything other than 100%. There are other screens in the desktop version of TurboTax that are also effected by screen scaling. This will cause certain buttons and links to be hidden or drop off the bottom of the visible window and become inaccessible, making it impossible to proceed beyond certain points and complete various action. Use the Display Resolution setting to make adjustments to screen/icon sizes.

[JerseyBoy47]

CargoGod, Thanks for the great advice to stay at 100%. Saved me future problems I'm sure.

[ARMRSM]

Thanks everyone!  I had to do both to get the activation screen to display correctly.  (scaling to 100% and changed the resolution size).