Where can I get answers to program issues? (Unable to file - check for updates error) I have the latest updates. How do I fix this to allow me to submit??

[MichelleLO]

Can you please provide additional information on the error message you are receiving? What section of TurboTax? 
If you prefer, you can also reach out to TurboTax Customer Support for assistance: What is the TurboTax phone number?

[medina1 · Accepted solution]

Actually I found the answer myself and downloaded an update patch.  This is where to find it...

1.  Click on Help Center (UL menu bar)

2. Click on Support

3. Enter "Check for Updates" in the search a question or keyword field

4. Scroll down & click on "Manually Update Turbo Tax for Windows Software (Basic, Deluxe, Premier, Home & Business"

5. Under the heading "Turbo Tax 2020 Individual-15.1", Click on #2 to download the 189MB Update

Follow download process instructions.  I reopened the Turbo Tax program and was then able to complete the electronic filing and received a confirmation message.

[ckuckr1]

for some reason I have a for state but I never got it before and I don't know to correct it

[Cass0317]

Do you mean you are filing a state return and in a update loop? If so, which state are you in? I am going to post a few TurboTax FAQ's below that may help, if not and this is not what you are referring too, please reply back so we may assist you further.

• State install/e-file update loop: State not installed after installation or TurboTax needs to update...
• "There is an update available for your version of TurboTax" loop when e-filing (Windows)

We don't offer manual updates for TurboTax state software. If you need to update your state, here are your options.

[ckuckr1]

I live in Massachusetts, when I complete my forms, I get the message that I illegible deductions on my mass form.  It must have been a mistake but I do not know to correct it

[CarissaM]

We are unable to see your return here in this public forum. 

It would be best to contact support by clicking here for one on one assistance. 

[ray811]

The updater is not updating  I get a msge stating microsoft error 1603

[LindseyLO]

Have you tried manually updating? If you need help doing so click here.