be careful, the cd that you purchase probably will be missing most updates for 2021. and if there are late law changes like in 2020, rushing to file can delay your refund for 6 months or more.
i just paid for a download thinking it was for 2021 and I could do some tax estimating. But now I am concerned i just paid for a second copy of 2020 since the download window describes it as Year 2020. I haven't downloaded thinking perhaps I should be requesting a refund.
You can contact customer support for help with this. The software for 2021 tax returns is not yet available.
To call TurboTax customer support
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
@lasseri If you have been using online TurboTax software the returns are saved online for seven years. The IRS and TurboTax save them for seven years. If you have been using the CD/download then the tax files are not stored online. They are only stored on your own hard drive or any back up device you used like a flash drive.
You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.
To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online
SAVE YOUR TAX RETURN !
EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.
@lasseri Wait a second----"standard" TurboTax? Are you trying to ask about TurboTax for Canada?
This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.