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eelizabethwright
New Member

What should I do if my taxes keep getting rejected? The IRS has rejected my info but I don’t know what info they have on file for me. How can I contact them?

My 2019 AGI has been rejected by the IRS several times. Each time I try to contact the IRS I can’t because I can’t even make an account on their website due to the fact that I don’t know which address they have on file for me let alone if my SSN is correct. I spoke to a woman at H
3 Replies
VolvoGirl
Level 15

What should I do if my taxes keep getting rejected? The IRS has rejected my info but I don’t know what info they have on file for me. How can I contact them?

ENTER 0 FOR AGI. The IRS took a long time last year to process 2019 returns so the AGI didn't get entered in time.

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

DoninGA
Level 15

What should I do if my taxes keep getting rejected? The IRS has rejected my info but I don’t know what info they have on file for me. How can I contact them?

If you are entering the 2019 AGI that is on your 2019 Federal tax return, Form 10 Line 8b, and the IRS continues to reject the return there is a good possibility that the IRS either does not have your 2019 AGI in their database or it is incorrect in the database.

Enter a 0 (zero) for the 2019 AGI and e-file the 2020 federal tax return again.

xmasbaby0
Level 15

What should I do if my taxes keep getting rejected? The IRS has rejected my info but I don’t know what info they have on file for me. How can I contact them?

 If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

 

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

 

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

 

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

 

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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