What is best way to proceed when turbo tax program is stuck and not responding? sign out?

[ivytong88]

I finally get passed the freezing. I simply walked away for I forgot how long and came back with a next step of preparation screen. It froze a few times after that but only for a couple seconds. I was able to finish and efiled today. Hope waiting is the solution for you as well. Good luck!

[upitts]

turbo tax premier  looking at stocks in 1099 r and does not respond

[CarissaM]

Please run a manual update by following the instructions here @upitts.

[mikelambeth]

The screen is grayed out and won’t let me proceed. It says “not responding”

[mikelambeth]

Home and business. I don’t want to lose my entries by exiting out with the “x”

[SamS1]

You can try clearing your Temporary file folder.  To remove temporary files on Windows 10, use these steps:

1. Open Settings on Windows 10.
2. Click on System.
3. Click on Storage.
4. Under the “Local Disk” section, click the Temporary files option. 
5. Select the temporary files you want to remove.
6. Click the Remove files button.

If that does not work, you may need to do a restart.  Before you do that, hold down the CTRL key and press S.  This should save your information in TurboTax.

[girafa-53]

What to do when turbo tax is stuck or unresponsive?

[girafa-53]

Turbo tax deluxe 2019

[stevepowell]

i ordered turbo tax Premier from Amazon.  I tried to load the disc yesterday and it does not work.  I have the license code (as it came with the disc) but the installation process does not get me to the point where I am able to punch it in.

[MichelleLO]

A potential cause is that your video card driver may not be compatible and needs to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

If none of those solutions help, please reach out to Customer Support for additional assistance. 

What is the TurboTax phone number?

@stevepowell

[kanikas_2000]

2021 TURBO TAX program is the WORST.  I have uploaded from the program disc and after installing the program innumerable times I click the icon on the desktop and I get to the registration form.  Without any entries the computer gives me the registration screen and an error message "code 214".  Upon requesting help, on line and through the COSTCO help number I get referred to the turbo tax support website by a recording where there are hundreds of responses BUT none of them address my problem.  The program tells me to re-install but I get the same results every time. If this is the best TURBO TAX can do it should get out of the business.  --CR

[Critter-3]

First make sure your OS is up to date ... uninstalled or partially installed updates will mess with the program.  Also don't have other programs/windows running in the background as the program is a memory hog. 

And see these fixes : 

https://www.errorvault.com/en/troubleshooting/runtime-errors/intuit-inc/turbotax/error-214_turbotax-...

[LynnM3]

I am using 2021 Home and Business and up until today, this is the 3rd day working on it, it was fine.  Now it's not responding about every 10 seconds.  I am using the installed version on my PC, which has plenty of everything to run the program.  I have updated, rebooted, restarted and everything in between HELP  what is the fix for this ????

[CarissaM]

Since we cannot view your computer screen from this public forum, it would be best to follow the instructions here to contact a tax specialist. 

Please follow the instructions here to contact us by phone @LynnM3. 

[Pepie]

Turbotax deluxe 2021