A potential cause is that your video card driver may not be compatible and needs to be updated. Please see the following help article for more information:
How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...
For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images
If none of those solutions help, please reach out to Customer Support for additional assistance.
What is the TurboTax phone number?
@stevepowell
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