SamS1
Expert Alumni

Get your taxes done using TurboTax

You can try clearing your Temporary file folder.  To remove temporary files on Windows 10, use these steps:

  1. Open Settings on Windows 10.
  2. Click on System.
  3. Click on Storage.
  4. Under the “Local Disk” section, click the Temporary files option. 
  5. Select the temporary files you want to remove.
  6. Click the Remove files button.

If that does not work, you may need to do a restart.  Before you do that, hold down the CTRL key and press S.  This should save your information in TurboTax.