Unacceptable value

[Molnar1]

iPhone, safari, most updated version of TurboTax app 

[AkinaLO]

Please contact TurboTax support for assistance because what can be done over the online forum is limited. 

What is the TurboTax phone number?

[Molnar1]

So ultimately in order to fix this bug in the system I have to pay for “plus” benefits in order to talk to a live person? I really tried to play along here because I’ve been a TurboTax customer since I started doing my own taxes in my 20s and I don’t want to switch to a different company, but this is ridiculous. I’m going to H&R Block and giving you guys a one star review. Get it together. 

[mesquitebean]

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@ Molnar1 wrote:

So ultimately in order to fix this bug in the system I have to pay for “plus” benefits in order to talk to a live person?

No, you do not, if you are in a paid edition.  PLUS is an add-on to the Free Edition, so if you are using a paid edition of Online TurboTax or the Mobile App, you are ALREADY in a higher edition than PLUS, and do not have to pay for phone support.

You mentioned using your phone.  Are you using Online TurboTax in a browser, or are you using the Mobile App?  If you are using the Mobile App, you can also sign in and work on your return in Online TurboTax in a browser on a computer or portable device and switch back and forth, which is sometimes helpful when something is problematic.

If you don't get any further suggestions in this user forum, here's how to reach them.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

Or you can contact a TurboTax Support agent directly for free via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[mesquitebean]

@Molnar1 

I revised my comment above a bit since I see you are preparing your return on a phone, but you may have been emailed the original.    If you are using the Mobile App, here's a method to reach a specialist inside the Mobile App.   See the following and read the info at the link about "SmartLook" first.

The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:

1. Sign in to the mobile app if you're not already and select the question mark in the upper-right corner to open the TurboTax Assistant.
2. If you're using the iOS app, type in Talk to a specialist and follow the prompts to be connected.
   • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.  (Doesn't apply if using a paid edition, i.e., Deluxe or higher.)
   • Select Get a phone call and follow the prompts to schedule your call or you can select Live chat to chat with a specialist directly in the app.

[vwcarlew]

I have the exact same problem. Doing mine on a Mac.  Can't file because there is NO solution that works.  Please fix this!

[EbonyL122824]

@vwcarlew Please contact customer support here for further assistance so that we can take a look at what is going on to better assist you.

[DMIT6807]

FYI: Had similar issues completing my TurboTax (TT) 1040 because TT software allowed me to manually enter charitable contributions twice. One entry did not override the other. This was the "bug" for me. First, if you are manually entering itemized deductions under "Deductions and Credits", TT is building Schedule A to compare itemized deductions to the "Standard Deduction" for your filing status to determine which is best for you. Second, in a subsequent section when you are informed you can deduct up to $300.00 (depends on your filing status) without itemizing. This amount is added to Schedule 1. After I removed my first manually entered charitable tax deduction under "Deductions and Credits" the software accepted the allowed deduction that does not require Schedule A for itemizing. 

[lb_co]

This is the second year this has happened to both me and my partner.

0

0.

0.00

_blank_

NOTHING WORKS.

TurboTax, for $138.00 you can do better. Fix this. Please.

[lb_co]

Oh, and did I mention, I tried Firefox 105.0.1 and Safari 15.5 and Chrome106.0.5249.103.

[mesquitebean]

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@ lb_co wrote:

This is the second year this has happened to both me and my partner.

0

0.

0.00

_blank_

NOTHING WORKS.

TurboTax, for $138.00 you can do better. Fix this. Please.

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This is a user community forum, not a direct route to TurboTax Support.  

I'll see if Champ @DoninGA can help with this topic.  I think he's posted on this topic before.

Also see the comment that user DMIT6807 left in this thread higher up on how he solved his problem to see if any of his information is helpful with your situation.