Unacceptable value

25 replies
101 views

I can’t sign my return because it says my charitable contributions is an unacceptable value. I’ve tried every combination of 0, 0.00, etc. and it won’t accept anything. Can’t get help from customer support.

LindseyLO

Level 12

Have you tried leaving this spot blank? Also you can try to clear your cache and refresh. Help with doing so has been provided by clicking here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Molnar1Author

Level 2

I tried both of those things. No luck

EbonyL122824

Level 9

Try deleting the input fields or use a different browser. If that doesn't work, you will need to contact customer support for further assistance using this link so that an agent can see what is going on.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

DaraLO

Level 12

@Molnar1 Thank you for sharing this information. It is our desire to find a resolution for you and others that might be having a similar experience in the program.

Please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Molnar1Author

Level 2

This is the message I receive when trying to sign my return. I took the standard deduction. I do not wish to claim charitable contributions. I have tried every version of 0 that I can think of.