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Molnar1
Level 2

Unacceptable value

I can’t sign my return because it says my charitable contributions is an unacceptable value. I’ve tried every combination of 0, 0.00, etc. and it won’t accept anything. Can’t get help from customer support. 

22 Replies
LindseyLO
Employee TurboTax Specialist

Unacceptable value

Have you tried leaving this spot blank? Also you can try to clear your cache and refresh. Help with doing so has been provided by clicking here.

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Molnar1
Level 2

Unacceptable value

I tried both of those things. No luck 

EbonyL122824
Employee TurboTax Specialist

Unacceptable value

Try deleting the input fields or use a different browser. If that doesn't work, you will need to contact customer support for further assistance using this link so that an agent can see what is going on.

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Molnar1
Level 2

Unacceptable value

I already tried deleting the input fields. 

when I follow those instructions to get support it requires that I upgrade to plus. I’m not going to pay extra just to get support with a technical issue with the app. 

JotikaT2
Employee Tax Expert

Unacceptable value

Assuming you are referring to the adjustment for the page titled Any Charitable Cash Contributions as shown in the following example?

 

Charitable contributions

 

If so, try to delete any input in the box again if you did not make any contributions during the year.  

 

If you did make charitable cash contributions, you can enter it here, but you should also enter it as follows to ensure you receive the higher of the standard deduction or itemized deductions as it applies to your particular situation.

 

You will make this entry in the Federal interview section of the program.

  1. Select Deductions & Credits
  2. Scroll down to All Tax Breaks and select Charitable Donations
  3. Select Start to the right of Donations to Charity in 2020
  4. Proceed to enter the details of your charitable cash contribution by entity as applicable in this section.
  5. Once you have completed entering your details, select Done with Charitable Donations 

Cash charitable donations information

 

Please comment if you are still having issues and include the version of the program you are using, whether is be desktop or online and we will work on rectifying the issue.  Thank you!

 

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Molnar1
Level 2

Unacceptable value

I deleted everything from the box and it still says it’s an unacceptable value

KrisD15
Employee Tax Expert

Unacceptable value

Desktop and Online are a bit different:

 

TurboTax ONLINE

Click Tax Tools on the left side bar

Click Tools from the drop-down

Click the "Topic Search" box on the screen

Type or scroll down to    standard deduction and exemptions

Click GO 

The next screen gives you an option to change your selection from Standard to Itemized and back. You do not need to change your selection

Scroll down to the bottom of that screen and click CONTINUE

The next screen is the Charitable Cash Contributions under Cares Act screen

IF YOU ARE CLAIMING STANDARD DEDUCTION enter the amount of cash contributions you made, up to  300

IF YOU ARE ITEMIZING DEDUCTIONS enter 0

Scroll down and click Continue

Click Continue on the next screen

 

DESKTOP

Go to Step-By-Step input

Click Federal

Click Deductions & Credits along the top

Click “I’ll choose what I work on”

Edit or Update Donations to Charity in 2020 if needed, then click “Done with Charitable Donations”

Scroll down the “Your 2020 Deductions & Credits” screen and click “Done with Deductions”

Click Continue on the “Let’s Check Your Deductions and Credits” screen

Continue through the following interview questions until you get to the “Here Are Your 2020 Deductions & Credits” screen

Click Continue

If the next screen says “The Standard deduction is Right for You!” click Continue

ON THE NEXT SCREEN enter the cash contribution made in 2020 and click Continue

Your 1040 should update

 

"The new "up to $300 above the line cash charity donation" is available for tax year 2020. This allows a Taxpayer to claim up to a $300 credit which is subtracted from income on the 1040 line 10c if the Taxpayer is claiming the Standard Deduction. (If you Itemize Deductions, all your donations will be listed on Schedule A.)"

 

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Molnar1
Level 2

Unacceptable value

I did enter 0. That’s the problem. I entered nothing, 0, 0.0, 0.00, 0. 

nothing is accepted 

DaraLO
Employee TurboTax Specialist

Unacceptable value

@Molnar1  Thank you for sharing this information.  It is our desire to find a resolution for you and others that might be having a similar experience in the program.

 

Please note the exact message and where you are encountering that message in the program.  We will work with you towards a resolution to file your return accurately.

 

 

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Molnar1
Level 2

Unacceptable value

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This is the message I receive when trying to sign my return. I took the standard deduction. I do not wish to claim charitable contributions. I have tried every version of 0 that I can think of.

MaryM428
Level 10

Unacceptable value

See if you can just remove the zero and leave the box empty. 

If still a problem, let me know and I will find a work around for you.

 

Molnar1
Level 2

Unacceptable value

If you read the previous comments you will see that I have tried this and it was not effective 

CarissaM
Employee TurboTax Specialist

Unacceptable value

Thank you for sharing this information.  It is our desire to find a resolution for you and others that might be having a similar experience in the program.

 

Can you provide the browser and version you are using, as well as the type of device you are using the browser on?

 

 

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Molnar1
Level 2

Unacceptable value

This is the third or fourth time that has been suggested. I’ve tried it and still get the error message

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