@ Molnar1 wrote:
So ultimately in order to fix this bug in the system I have to pay for “plus” benefits in order to talk to a live person?
No, you do not, if you are in a paid edition. PLUS is an add-on to the Free Edition, so if you are using a paid edition of Online TurboTax or the Mobile App, you are ALREADY in a higher edition than PLUS, and do not have to pay for phone support.
You mentioned using your phone. Are you using Online TurboTax in a browser, or are you using the Mobile App? If you are using the Mobile App, you can also sign in and work on your return in Online TurboTax in a browser on a computer or portable device and switch back and forth, which is sometimes helpful when something is problematic.
If you don't get any further suggestions in this user forum, here's how to reach them.
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You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
Or you can contact a TurboTax Support agent directly for free via messaging at Twitter or Facebook.
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