Unable to enter license code to Turbo Tax 2022 cd. Box appears and cursor in box but does not take any character entry.

[Critter-3]

Did you download the installation file  and install the program ? 

[sloria]

Yes and opened and updated TT. It asked for activation key. Window showed the box. I can click in the box but it doesn’t recognize any keystrokes. 
Uninstalled and reinstalled. Same problem. 

[SteamTrain · Accepted solution]

Some folks have indicated that a simple copy-paste of the entire code might work.   <cntl-c>  <cntrl-v>

[legg5]

I am having the same issue. I have rebooted by computer, uninstalled and re-installed Turbo Tax and tried the copy/paste. none of these solutions worked.

[Critter-3]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[legg5]

Thanks, but they are only open "Monday through Friday, 5 am to 5 pm Pacific" 

[Critter-3]

Starting Monday they will be open 7 days a week. 

[catlady12]

For windows, change display settings down to 125% or 100%.  Generally, the default is 150%.  Then you should be able to enter you license code. 

[SForrestLO]

Try manually updating the software and changing the screen resolution. Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

[dlbrush]

Same exact problem.  Called in, followed suggestions to stop firewalls, and change other settings. Has anyone resolved this problem?

[MichelleLO]

Please click here and try the steps provided by Community member daubenpb to see if their workaround resolves the issue you are experiencing.

@dlbrush 

[fssnowshoe]

It does not accept paste either

[fssnowshoe]

This did not work either

[Critter-3]

It might not be Turbo Tax's fault but Windows Security. 

Don't turn off Controlled folder access.  That might compromise your Windows security.  

Here's what you do.  First close your Turbo Tax app.

1. Search "Controlled Folder Access" in Windows

2. Click the link: "Allow an app through Controlled folder access"

3. Click the "+ Add an allowed app" button near the top of the app list

4. Select "Recently Blocked App"

5. Find the Turbo Tax executable

6. Try to save your tax file again.

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?