Get your taxes done using TurboTax

It might not be Turbo Tax's fault but Windows Security. 

Don't turn off Controlled folder access.  That might compromise your Windows security.  

 

Here's what you do.  First close your Turbo Tax app.

1. Search "Controlled Folder Access" in Windows

2. Click the link: "Allow an app through Controlled folder access"

3. Click the "+ Add an allowed app" button near the top of the app list

4. Select "Recently Blocked App"

5. Find the Turbo Tax executable

6. Try to save your tax file again.

 

 

 

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

 

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

 

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?