TurboTax Not Working

[alexyaabbe]

I have tried restarting my computer, clearing cookies, clearing cache, using different browsers. I even tried a different computer all together. Still getting the blue wheel. Please advise. Also, im guessing if this many people are having the same issue...its probably not a problem with our computers. 

[Where is my Refund 111]

Couldn't even get the program to open, called for service, after 45 minutes got "disconnected".  Second call went 95 minutes with no resolution.  That was 5 days ago, still waiting on refund. 

[EbonyL122824]

Please use the link here to contact Customer Support for further assistance as we are not able to assist with billing issues here in the community.

[dparks29]

It is February 2021 and still getting blue spinning wheel.   Unable to solve or speak with any human to get support

[DoninGA]

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@dparks29 wrote:

It is February 2021 and still getting blue spinning wheel.   Unable to solve or speak with any human to get support

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[TheDon]

I never had issues before.   I have used TurboTax for years, and this is the first time I can not move forward.  I get stuck in the review uploading forms...  What the heck?   There is no help for this... 

[HeatherPLO]

Try this and see if this clears the issue for you.  Please log completely out of TurboTax.  Then, in your browser, please clear your cache and delete your cookies.  After this, close completely out of the browser.  Re-open everything including logging back into TurboTax.  

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

[bj5922]

I installed a program that had been used and deleted purchase a new program and it say all 5 efile has already been used but I have used any of them what should I do?

[ChondelLO]

To help get you connected to the right person for assistance, please click the link below. 

What is the TurboTax phone number?

[VolvoGirl]

Sorry I didn't follow that.  Did you reinstall the program?  Or buy a second program to try to get more efiles?  That won't work.  Did you already efile 5?  5 is an IRS limit.  

[bj5922]

I purchase 2 program and I Uninstalled the first program after it was used up them I installed the second one and tried to efile and it said they had been used. What should I do.

BJ5922

[bj5922]

Bought a second program

[VolvoGirl]

As I said you can't do that.  You can't get more by buying another program.  

5 efiles is an IRS limit per computer and email address.  I think it's to prevent fraud and people filing a lot of fake returns.

And to prepare more than five e-files, you will need to sign up with the IRS as an ERO - an Electronic Returns Originator.  How to become an Authorized E-file Provider…..

http://www.irs.gov/Tax-Professionals/e-File-Providers-&-Partners/Become-an-Authorized-e-file-Provide...

[bj5922]

Its say that you are able to install it on up to 3 computer it wouldnt let me do that. Will I be able to get a refund back or get a credit?

[VolvoGirl]

Actually you can install it on 5 computers you own.  Why did you buy another program?  Are you in Canada by any chance?  

For USA

Contact Customer Service for a refund 
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632