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Get your taxes done using TurboTax
The error message is the same one "Oh dear. TurboTax ran into a problem and has to shut down.'
The screen where the error occurs is when I click on the 'Personal' tab then the "Personal Items' sub tab. I then choose the option to work on what I want (not the 'Visit All' option).
At the very bottom choose Miscellaneous Income (income not declared on other 1099 forms) and begin to manual enter data. About the 5th or 6th line down in the subject field, TurboTax crashes.
There was no 'Crash Report' generated in the Mac Console app however a 'Log Report' is generated at the time of the crash. I searched through the log file and could not find an 'Exception Type'.
Data was in the ~Library/Caches/KSCrash/ folder. I deleted the folders and files in there, emptied trash. I restarted Turbotax and the same exact error message occurs right after it checks for updates (there are no new updates). It crashes right before I can enter any data at the home screen.
Any other advice on how to resolve this is appreciated! Thanks!