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Turbo tax says I filed but phone contact says turbo tax has no information about my return?

Where is my federal refund?  Turbo Tax says they have no information about my return.
2 Replies
Level 15

Turbo tax says I filed but phone contact says turbo tax has no information about my return?

Maybe you are in the wrong account.   And....TurboTax does not get any updates as to the status of your refund after you file your return, so you will not see any helpful information about when your refund is coming even when you access the right account.


Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.


Account recovery

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.





First, check your e-file status to see if your return was accepted:


Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.


You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

To track your state refund:

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.



OR——if you filed by mail, expect a long wait.   It is taking the very backlogged IRS six to nine months to process mailed returns.   Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

Turbo tax says I filed but phone contact says turbo tax has no information about my return?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".


After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.


Did you check your email account for emails from TurboTax?  Look in your mail account or in the spam/junk mail folders.  If an email was received what does it indicate for the status of the tax return, Accepted or Rejected?


To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.


If you used the TurboTax online editions what is the status of the 2021 tax return on the TurboTax Tax Home website after you have signed onto your online account -

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