Trouble Downloading State Return - Endless Loop in 2021

[terryross369]

Tn requires filing and tax on interest, dividends, etc.

Update:  The TN Hall tax was repealed Jan 1 2021. There is no need to file as mentioned by an earlier

comment. 

[DoninGA]

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@terryross369 wrote:

Tn requires filing and tax on interest, dividends, etc.

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The Tennessee Hall Tax was repealed effective in tax year 2021 so there is no longer a requirement to report interest and dividend income for Tennessee.

Go to this Tennessee website for information - https://www.tn.gov/revenue/taxes/hall-income-tax.html

[vsmktm03]

Sorry , I know this isn't the answer anyone wants to hear, but after spending 10 hrs doing everything they suggested, even escalating to the 'resolution desk' ...the works, several re-installs, they even said I should try buying it from TT direct ( my original was from Amazon ) , which also I did..NOTHING worked. Essentially the TT tax escalation group told me I can get a refund ( and they promised to leave my download active - so I can still use it for Federal even though the State did not work)

They did refund the money - but also disabled the download.

So I went back to Amazon and repurchased a program ( much less price than from Intuit) - Anyway - that still does not work for State...still looping.

So after many many hours and heartburn , I'm back at exactly where I started on Feb 1st.

[dmayhall]

Thanks, I stand corrected regarding TN taxes:

Hall Income tax was repealed for tax periods that begin on January 1, 2021, or later. Please do not file a return for any tax year that begins on or after January 1, 2021.

[GailMc]

Same thing here.  It never proceeds to the State portion.

[mdeegooden]

I stand corrected as well. I contacted the TN Department of Revenue and confirmed you no longer have to file TN state taxes as of Jan 21, 2021. Thanks for the feedback from the members (no thanks go to Turbo Tax help).

[mdeegooden]

Thank you for the link and information. It certainly isn't communicated clearly! This is the page I was looking at, which says you still have to file if you make more than $2,500 as a household.

https://tntap.tn.gov/eservices/_/#15

Both links direct you to the TNTAP website. Even TurboTax doesn't know/isn't clear!

[rftucker7]

I am so mad at TurboTax I plan on using a competitive product.

I'm using the Premier downloaded product.

My first call was 75 minutes with Donna.  Although she tried her best, in my opinion due to frustration, she referred me to the TTStateClean zip file.  When downloaded, it identified itself as for TY20, though Donna had assured me it would work. WRONG WRONG

So today, I spent 90 minutes with Liz.  She fully understood the "looping" problem, and did her best to somehow get the NY State program downloaded.  NO LUCK.  In total frustration, after 90 minutes, I terminated the call.  

I'm not really upset with Donna and Liz, but I'm extremely saddened to see that TurboTax, knowing this "looping" problem has existed for several years, still has not solved it.  This is the first year I've not used the "Live" system (a money saving choice on my part) and been previously fully satisfied.

TurboTax, if you are reading this, my faith would be restored if you gave me a free license code for Live.

[hyhong]

Same issue here.  Spent 4 hours just now with Natasha who was trying her best to help and finally the phone got cut-off maybe because it reached midnight and that was the cut-off time.

Basically the issue is that Turbo Tax 2021 Home and Business windows edition thinks I already downloaded AZ state but it has not downloaded and I can not download it thinks it is updated already and will not download.  

Tried the TT clean up file did not work.  Tried uninstall and re-install running as admin over 3 times and still did not work.   Was going to try another new version of Turbo Tax 2021 Home and Business but did not receive the download info and then we got cut off.

Please let me know what else we can do to fix this.

thanks.

[vsmktm03]

I had the same issue and you can see read all my previous postings and the impasse  I had reached.

Anyway last week TT2021 simply quit - i.e it would start and say its going to update and then vanish.BTW this has happened to me in the past and I simply did what I did then, but the results this time were different.

So I uninstalled TT21 , went back to my Amazon SW area and re-downloaded and reinstalled, and lo and behold this time the state portion came in without any hick up, and , touch wood, so far its been behaving , i.e every time Ive worked on the taxes, its gone back updated and done every thing as expected.

I cannot explain how it fixed itself this time - because I have done the same thing ( all my computer security settings were exactly the same) . So either TT fixed some thing or the Windows updates that came in recently or some thing that I will never figure out. But for now I just hope it doesn't fall apart again !

[HeatherPLO]

@rftucker7

@hyhong

Please see the Help Article here for further assistance with this experience. 

In addition, for troubleshooting installation and running TurboTax for Windows, please see this Help Article. 

If this does not work for you, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

[rftucker7]

It has been said many times - the file you reference is for TY20 and DOES NOT WORK with TY21

[hyhong]

Actually one of your tech support was able to send me the download link and that worked.  I resounded in another discussion with the solution so others don’t have to go through all the pain.  🙂

[rftucker7]

Sure would appreciate someone letting me know how to get that file so I can see if it works for New York State.

Thanks to hyhong for the previous post and for TuboTax for making a fix available.

[hyhong]

Yes.  Please call the customer service number and get a technical support Perso and they should get you going.