Sorry , I know this isn't the answer anyone wants to hear, but after spending 10 hrs doing everything they suggested, even escalating to the 'resolution desk' ...the works, several re-installs, they even said I should try buying it from TT direct ( my original was from Amazon ) , which also I did..NOTHING worked. Essentially the TT tax escalation group told me I can get a refund ( and they promised to leave my download active - so I can still use it for Federal even though the State did not work)
They did refund the money - but also disabled the download.
So I went back to Amazon and repurchased a program ( much less price than from Intuit) - Anyway - that still does not work for State...still looping.
So after many many hours and heartburn , I'm back at exactly where I started on Feb 1st.
