Same issue here. Spent 4 hours just now with Natasha who was trying her best to help and finally the phone got cut-off maybe because it reached midnight and that was the cut-off time.
Basically the issue is that Turbo Tax 2021 Home and Business windows edition thinks I already downloaded AZ state but it has not downloaded and I can not download it thinks it is updated already and will not download.
Tried the TT clean up file did not work. Tried uninstall and re-install running as admin over 3 times and still did not work. Was going to try another new version of Turbo Tax 2021 Home and Business but did not receive the download info and then we got cut off.
Please let me know what else we can do to fix this.
thanks.
