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Level 2

Question

Trouble Downloading State Return - Endless Loop in 2021

Forum|Forum|4 years ago
February 4, 2022
7 replies
104 views

Hello. I cannot download the Illinois state tax return program for 2021. Similar to questions in prior years, there is a loop and notes the program is up to date. The fix in some of the discussions was for 2019 and doesn't seem to work. Will an update be available for the 2021 year? Thank you.

AkinaLO

Level 15

Are you trying to redownload your state program in order to update it? If you are having trouble downloading your state program, please refer to the following article for assistance.

Troubleshoot TurboTax for Windows downloading issues - Intuit

If none of those steps work, we recommend contacting support for assistance over the phone.

What is the TurboTax phone number? - Intuit

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mdeegooden

Level 2

I have had the same problem. I tried calling Turbo Tax and was on the phone for over an hour. They escalated the issue and I still had no resolution. I tried the 2020 solution found on your site. I tried rebooting. I tried uninstalling and reinstalling Turbo Tax. I tried rebooting in Selective Startup. I am using the same computer (Dell PC, Windows 10) that I have used for the last 3 years and have never had this issue. Not that it should matter, but I bought TT through Amazon. There has to be a resolution!

TucsonKate1

Level 2

mdeegooden, I'm in the same situation. Spent over an hour on the phone yesterday, no resolution. The TurboTax agent was escalating the issue and supposed to call me back this morning, but has not. The 2020 fix does not work, as you pointed out. TurboTax, please help!

vsmktm03

Level 2

Sorry , I know this isn't the answer anyone wants to hear, but after spending 10 hrs doing everything they suggested, even escalating to the 'resolution desk' ...the works, several re-installs, they even said I should try buying it from TT direct ( my original was from Amazon ) , which also I did..NOTHING worked. Essentially the TT tax escalation group told me I can get a refund ( and they promised to leave my download active - so I can still use it for Federal even though the State did not work)

They did refund the money - but also disabled the download.

So I went back to Amazon and repurchased a program ( much less price than from Intuit) - Anyway - that still does not work for State...still looping.

So after many many hours and heartburn , I'm back at exactly where I started on Feb 1st.

GailMc

Level 2

Same thing here. It never proceeds to the State portion.

rftucker7

Level 2

I am so mad at TurboTax I plan on using a competitive product.

I'm using the Premier downloaded product.

My first call was 75 minutes with Donna. Although she tried her best, in my opinion due to frustration, she referred me to the TTStateClean zip file. When downloaded, it identified itself as for TY20, though Donna had assured me it would work. WRONG WRONG

So today, I spent 90 minutes with Liz. She fully understood the "looping" problem, and did her best to somehow get the NY State program downloaded. NO LUCK. In total frustration, after 90 minutes, I terminated the call.

I'm not really upset with Donna and Liz, but I'm extremely saddened to see that TurboTax, knowing this "looping" problem has existed for several years, still has not solved it. This is the first year I've not used the "Live" system (a money saving choice on my part) and been previously fully satisfied.

TurboTax, if you are reading this, my faith would be restored if you gave me a free license code for Live.

hyhong

Level 2

Same issue here. Spent 4 hours just now with Natasha who was trying her best to help and finally the phone got cut-off maybe because it reached midnight and that was the cut-off time.

Basically the issue is that Turbo Tax 2021 Home and Business windows edition thinks I already downloaded AZ state but it has not downloaded and I can not download it thinks it is updated already and will not download.

Tried the TT clean up file did not work. Tried uninstall and re-install running as admin over 3 times and still did not work. Was going to try another new version of Turbo Tax 2021 Home and Business but did not receive the download info and then we got cut off.

Please let me know what else we can do to fix this.

thanks.

vsmktm03

Level 2

I had the same issue and you can see read all my previous postings and the impasse I had reached.

Anyway last week TT2021 simply quit - i.e it would start and say its going to update and then vanish.BTW this has happened to me in the past and I simply did what I did then, but the results this time were different.

So I uninstalled TT21 , went back to my Amazon SW area and re-downloaded and reinstalled, and lo and behold this time the state portion came in without any hick up, and , touch wood, so far its been behaving , i.e every time Ive worked on the taxes, its gone back updated and done every thing as expected.

I cannot explain how it fixed itself this time - because I have done the same thing ( all my computer security settings were exactly the same) . So either TT fixed some thing or the Windows updates that came in recently or some thing that I will never figure out. But for now I just hope it doesn't fall apart again !

Fljo

Level 2

I have finished my federal taxes and when I go to purchase VA state retrun it gets to the billing section and gives me the "rotating circle" and doesn't go any further. I would to finish them. Help!

rftucker7

Level 2

Check this out:

https://ttlc.intuit.com/community/taxes/discussion/re-i-have-the-cd-version-of-turbotax-2021-home-and-business-when-i-click-on-state-it-gets-stuck-in/01/2613691#M936287

MichelleLO

Level 15

If using TurboTax Online, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you continue to have issues, please reach out to Turbotax Customer Support.

What is the TurboTax phone number?

@Fljo

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miller222

Level 2

I was glad to find this discussion thread. I had been battling TurboTax 2021 Deluxe with updates not working, state download issues, etc. I have never had problems with TT before this year.

I downloaded the TT state fix and it cleared up my issues. Just finished submitting my returns online. Thanks so much to all the help on this thread. And I seriously hope that TT does a better job on the next year version.

mia999

Level 2

I had this problem today. I called TT support and the rep walked me through the fix:

1. She had me log into my account online and see that the download button is still visible so that I would be able to download it again. (Probably then logged out - can't remember.)

2. close down the TT desktop program

3. uninstall TT

3. turn off my firewall

4. download TT again, then click the .exe file to install

5. navigate to dektop, click icon to open TT

6. Working (Can click on the state tab and it works)

7. Turn firewall back on