I am so mad at TurboTax I plan on using a competitive product.
I'm using the Premier downloaded product.
My first call was 75 minutes with Donna. Although she tried her best, in my opinion due to frustration, she referred me to the TTStateClean zip file. When downloaded, it identified itself as for TY20, though Donna had assured me it would work. WRONG WRONG
So today, I spent 90 minutes with Liz. She fully understood the "looping" problem, and did her best to somehow get the NY State program downloaded. NO LUCK. In total frustration, after 90 minutes, I terminated the call.
I'm not really upset with Donna and Liz, but I'm extremely saddened to see that TurboTax, knowing this "looping" problem has existed for several years, still has not solved it. This is the first year I've not used the "Live" system (a money saving choice on my part) and been previously fully satisfied.
TurboTax, if you are reading this, my faith would be restored if you gave me a free license code for Live.
