Talk to a live agent

[maigirlhang]

Yes. Checked for updates was the first thing I did. Says my software is up to date. 

[Dalpaugh]

My refund came back less then it was supposed to be. Can someone explain?

[Dalpaugh]

I need to talk to a live agent

[DoninGA]

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@Dalpaugh  wrote:

I need to talk to a live agent

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Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

Go to this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Why is my refund different than the amount on the tax return I filed? (updated 2/5/2021)

All or part of your refund, including any amount for the Recovery Rebate Credit, may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

We also may have changed your refund amount because we made changes to your tax return. This may include corrections to any incorrect Recovery Rebate Credit amount. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203, Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemplo... has more information about refund offsets.

[Raylwood]

My taxes should that I was to pay $227.00 and I scheduled that to be paid April1,2021 After I filed the IRS corrected my return to reflect not paying taxes on unemployement income, so now they owe me $621.00! The problem is they took the $227 out on April 1st. When can I expect that to be returned with the $621.?

[Raylwood]

Not helpfull!

[Cynthiad66]

Sorry that you are having an issue with the IRS.  TurboTax does not issue refunds or Stimulus checks.  TurboTax is a tax preparation platform.  If you have submitted your return to the IRS, then TurboTax is out of the picture.  IRS is forbidden to discuss your information with TurboTax because of privacy laws. 

However, you will receive your money credited to the additional refunds when the IRS processes your return.  TurboTax cannot give you a date when the IRS will process your return.  It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. 

[Victorialee1]

I would like to talk to somebody about my taxes

[ToddL99]

@Victorialee1

See How do I contact TurboTax? for your options in reaching a TurboTax phone representative.

If you need more personal assistance, see TurboTax Live for your options.

TurboTax Live is an online product that lets you get help and guidance from a tax expert when preparing your taxes. When you use TurboTax Live, you can work with a tax expert whenever you need assistance. You can even talk to a tax expert live while you both look at your return.

Go to How do I get TurboTax Live? for instructions on obtaining personal support.

[estroupe4]

I need a copy of my 2019 taxs

[KristinaK]

Here is a Help Article that can help you access your 2019 tax return. 

@estroupe4

[philbs]

I did not receive the first economic impact payment as it was based on my 2018 return rather than 2019 return. I mistakenly did not indicate that I had not received the first payment on line 30 of Form 1040 and subsequently filed the return. I looked at Form 1040-X and there doesn't seem to be a place to make the correction. How can I recover this first payment?

[KathrynG3]

Yes, you are correct that an amended return should be filed to claim the credit. 

TurboTax will walk you through how to include the missing stimulus payment in your return. The Recovery Rebate Credit will appear on Form 1040-X, Line 7 Column B, as a change from the originally filed amount in  Line 7, Column A.

For more information, see: 

How do I amend my 2020 TurboTax Online return?

2020 Recovery Rebate Credit — Topic G: Correcting issues after the 2020 tax return is filed

@philbs

[stansrw01]

I received an e mail telling me that my 2021 Turbo Tax download is ready. I have a license code. I logged into TT and went to downloads. The last down load shows 2019. I used TT for 2020 and it isn't shown nor is my 2021 download. I have tried using the help but the computer does not have the information I need. The instructions do not take my problem into consideration. So, where is my 2021 download and how do I get to it. I am using windows 10. 

[VolvoGirl]

You might have more than 1 account.  Use this TurboTax account recovery website to get a list of user ID's for an email address run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery  

If you need to download your program…..

https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase  

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage