State EFile fee of $25 billed on credit card but Efile was REJECTED. I need the fee of $25 credited back to Credit Card

[DoninGA]

You need to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Whitey Duog]

My efile was also rejected many times. The reason specified is the AGI for the previous year was wrong even if it is correct. I demanded for refund but I was told the $25 state filing fee will never be refunded. This is a rip off, a scam by Turbo Tax. I am a Tax Accountant for so many years and I know what I am doing. I will never use Turbo Tax again. CAVEAT for all users. TURBO TAX is a SCAM!!!!!

[Whitey Duog]

My efile was also rejected many times. The reason specified is the AGI for the previous year was wrong even if it is correct. I demanded for refund but I was told the $25 state filing fee will never be refunded. This is a rip off, a scam by Turbo Tax. I am a Tax Accountant for so many years and I know what I am doing. I will never use Turbo Tax again. CAVEAT for all users. TURBO TAX is a SCAM!!!!!

[KathrynG3]

When a federal return is rejected, there is a message sent explaining why. 

Until the issue is adjusted, the return will continue to be rejected. If the federal return is rejected, the adjusted gross income is not confirmed and the state cannot be e-filed, either.

Keep in mind, sometimes the issue is that the correct information does not match the IRS database records. To see what the IRS has in your account, create or login to: View Your Tax Account.

Otherwise, see: How do I fix a rejected return? which includes a list of common rejection codes.

A common error regards 2019 Adjusted Gross Income (AGI). If the prior year AGI is requested for both the taxpayer and spouse, the same AGI should be entered for each, even if that does not seem to make sense. 

• How do I find last year’s AGI?
  • What if I entered the correct AGI and I’m still getting an e-file reject? Try entering 0 for AGI if you are entering the correct adjusted gross income and it is not going through.
• TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN ...

We are available to help in this forum, through the Learn more links inside the program, and through the phone support. 

The TurboTax phone number is: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number? 

@dgalicinao